Hewlett-Packard Financial Services - Andover, MA since Jun 2011
CDS
Actel Mar 2010 - Nov 2010
Customer Service Account Manager
3M Touch Systems Mar 2005 - Mar 2007
Senior Customer Service Representative
3M Touch Systems 2003 - 2005
Customer Service Supervisor
3M Touch Systems Mar 1999 - 2003
Customer Service Team Leader
Skills:
Six Sigma ERP Forecasting Customer Relations Process Improvement SAP Excel Business Management Channel Management Customer Satisfaction Analysis Quote to Cash Channel Partners Account Management Customer Satisfaction Research Customer Service Cross-functional Team Leadership Inside Sales Channel Management Salesforce.com
Honor & Awards:
MicroTouch President’s Club recipient
Taking the Initiative Award – Rewards and Recognition
MVP Award - Rewards and Recognition
Awards:
President's Club
Certifications:
Six Sigma Greenbelt
Senior Marketing Associate For Sallie Mae / Upromise Investments
Senior Marketing Associate at Sallie Mae / Upromise Investments
Location:
Greater Boston Area
Industry:
Financial Services
Work:
Sallie Mae / Upromise Investments since Dec 2010
Senior Marketing Associate
Upromise Investments, Inc. Jun 2010 - Dec 2010
Copywriter
Dana-Farber Cancer Institute Jul 2009 - Jan 2010
Jimmy Fund Golf Intern
Upromise Investments, Inc. Jul 2008 - Apr 2009
Business Development Intern
Education:
Northeastern University 2006 - 2011
BA, Communication Studies
Whole Foods Market Medford, MA 2006 to 2013 Bakery Team LeaderWild Oats Market, Inc Saugus, MA 2003 to 2006 Bakery SupervisorMontilio's Bakery Boston, MA 1997 to 2001 General ManagerGolden Goose Markets Boston, MA 1993 to 1996 Director of CateringSage's Market Boston, MA 1992 to 1993 Deli Manager
Education:
Culinary Institute of America Merrimack, NH 1986 to 1989 Culinary Arts, Nutrition and Menu Planning