Regions Bank Aug 2012 - Dec 2014
Atm Regulation E Debit Card Claims Investigator
Regions Bank Aug 2012 - Dec 2014
Deposit Check Fraud Specialist
At&T Jan 1, 2010 - Aug 2012
Service Lead Customer Assistant
Bbva Compass Feb 2007 - Jan 2010
Senior Telephone Service Specialist
Teletech Jul 2001 - Feb 2007
Technical Support Agent
Education:
Ensley Magnet High School 1998 - 2002
Skills:
Telecommunications Dsl Call Center Frame Relay Ip Computer Network Operations Customer Experience Wireless Ethernet Customer Satisfaction Wan Voip Troubleshooting Lan Wan Ospf Network Design Switches Wireless Networking Routers Cabling Customer Service Management Microsoft Office Microsoft Word Banking Leadership Team Building Technical Support Business Process Improvement Microsoft Outlook Microsoft Excel Training Microsoft Access Risk Management Software Documentation Finance Team Leadership Credit Strategic Planning Retail Banking Data Entry Time Management Fraud Investigations Fraud Detection Fraud Prevention Filing Visa Microsoft Powerpoint Microsoft Publisher Microsoft Works