Blue Cross Blue Shield of Massachusetts
Program Leader
Blue Cross Blue Shield of Massachusetts 2002 - 2004
Training Lab Manager
Blue Cross Blue Shield of Massachusetts 2000 - 2002
Manager
Blue Cross Blue Shield of Massachusetts 1998 - 2000
Quality and Training Specialist
Ivy Street School Massachusetts Association For the Blind 1994 - 1997
Residential Counselor
Education:
Northeastern University 1998 - 2000
Master of Science, Masters, Counseling
University of South Carolina 1988 - 1992
Bachelor of Applied Science, Bachelors, Bachelor of Science, Criminal Justice
Easley High School
Skills:
Call Centers Health Insurance Insurance Process Improvement Hipaa Quality Assurance Business Analysis Visio Managed Care Vendor Management Software Documentation Business Process Improvement Requirements Gathering Medicare Requirements Analysis Claim Quality Center Business Requirements User Acceptance Testing