Michelle Davis 2343 cabo way gold river , ca u.s 95670 916-585-0120
[email protected] Objective I have many years in customer service. I enjoy working very much. Helping people is what I do best. My more recent experience is in a call center setting and front desk with intense multi- tasking. I thrive at thinking outside the box. I'm seeking a position where I can use my customer service skills and creative thinking but also a position where problem solving, communication skills, leadership and growth are greatly involved. Most of all I would like my new position to provide stability for me. I believe I'm a great asset to any company. I am reliable and responsible. I'm looking to grow and find my place. Work Experience metro pcs , westsacramento , ca us sales rep /front desk 04/2012 - Present sell cell phones sales of service answer phones work computer on multiple systems account maintence tech support approve exchanges troubleshoot phones customer service price plan maintence meet quotas and goals store contests help escalated customers multitask cashier communicate with employees via email ihop , sacramento , ca us server 02/2012 - Present multi tasking cashier customer service side work stocking positive attitude deal with escalated customers organize events train time management Applebees , Folsom, ca Waitress/Hostess 10/2007 - 08/2011 Cashier customer service wait tables give every customer a great dining experience deliver drinks and entrees all on a time limit Major multi-Tasking training new employees bartending handling schedules cash and credit card transactions sidework Sprint , Rancho Cordova , ca Account services/ retention 08/2009 - 12/2010 tech support tier 1 retention specialist Take inbound phone calls resolve all issues on call phone call length on a Timed metric work on computer for long length of time on multiple Systems needed to meet 9 other metrics severe customer service Calming customer down dealing with financial, technical and basic Troubleshooting. fixing internet connection activated/ provioning cell phone fixing voice and text issues setting up price plans, sales and participating in special projects traveling to retail stores taking escalations credit card / check transactions Parshall & Tweeny, sacramento , ca united states office assistant 12/2007 - 04/2009 organized files worked printer and copy machine answer multiple phone lines greet and sign in guests schedule appointments for clients assist with supplies for meetings computer data entry Software skills: MSOffice 2007 (Excel, Word, Outlook) Complete office errands Cleaning office and prepare conference rooms for next business day Hooters , Sacramento , ca Hostess 09/2007 - 03/2008 Cashier handled all to- go orders seated guests accordingly answer phones walk the floor for customer service keep front desk organized sidework California Famiy Fitness, Citrus Heights, ca child care / front desk 12/2006 - 09/2007 sign in parents Was involved with making daily lesson plan for children ranging in ages from 3months through 12 years old answer phones check in guests routine bathroom and locker room check organizing front desk customer service open and close duties monitor children while parents worked out Took care of children metro pcs, Rancho Cordova , ca sales 03/2006 - 11/2006 Opening and closing the store new customer sales and quotas customer service account maintenance taking payments changing account info trouble shooting devices syncing devices and upgrading software answering phones Claires Boutique, Folsom , ca 3rd key 04/2005 - 02/2006 Opening and closing store stocking inventory inventory inquiries orders for inventory Standard cashier new product design layout for store promotions and new items ear piercing training of new employees creating and editing schedules Education Cordova High School Rancho Cordova, ca high school diploma, GPA: 3.2 2002 - 2005 American River college Sacramento , ca General education , GPA: 3.0 2006 - 2007 Skills 40 wpm multiple computer systems at once multi tasking customer service creative thinking sales retention MSOffice 2007 ,Excel, Word, Outlook data entry responsible personable