Frontier Communications
Spclst, Resource Managementâ | Attendance
Verizon Nov 2007 - Apr 2016
Senior Analyst Business Ops Support
Verizon Sep 2002 - Nov 2007
Analyst - Resource Management
Verizon Sep 1998 - Sep 2002
Customer Care Consultant - Vrrc
Walgreens Sep 1997 - Sep 1998
Lead Cashier
Education:
University of Phoenix 2011 - 2011
Bachelors, Bachelor of Science, Marketing, Business Management, Business, Management
Florida Metropolitan University 2003 - 2003
Associates, Business Administration, Management, Business Administration and Management
King High School 1998
Skills:
Management Leadership Telecommunications Training Project Management Microsoft Office Business Analysis Process Improvement Troubleshooting Call Centers Team Leadership Requirements Analysis Team Building Coaching Policy Analysis Strategy Pdl Fmla Cfra Fspa Americans With Disabilities Act Disciplinary and Grievance Procedures Collective Bargaining Employment Law Ergonomics Workplace Safety Customer Satisfaction Resource Management
2012 to 2000 ConsultantA.T. KEARNEY Chicago, IL Jun 2011 to Aug 2011 Summer Associate, Consumer Products and RetailLORD & TAYLOR New York, NY 2010 to 2010 Assistant Financial Planner, Cosmetics, Fragrances, Seasonal GiftsSEASONED TO PERFECTION (vintage clothing retailer) New York, NY 2007 to 2008 Co-Founder & Co-CEOLEHMAN BROTHERS
2006 to 2008 Junior Chief Administrative OfficerLEHMAN BROTHERS
2003 to 2006 Associate, Global Prime Brokerage Sales & Marketing
Education:
THE WHARTON SCHOOL, UNIVERSITY OF PENNSYLVANIA Philadelphia, PA 2010 to 2012 Master of Business Administration in Strategic Management and OperationsPARSONS THE NEW SCHOOL FOR DESIGN New York, NY 2008 to 2009 Associate in Applied Science in Fashion MarketingUNIVERSITY OF PENNSYLVANIA Philadelphia, PA 1999 to 2003 Bachelor of Arts in Psychology