Asurion May 2009 - Nov 2015
Quality Assurance Auditor and Analyst
Asurion Feb 2007 - Mar 2015
Technical Support Representative
Asurion Insurance Services Inc Feb 2007 - Mar 2015
Licensed Adjuster
Asurion May 2006 - Feb 2007
Customer Service Representative
Skills:
Quality Assurance Call Centers Customer Satisfaction Quality Center Customer Experience Workforce Management Process Improvement Microsoft Excel Training Vendor Management Visio Management Contact Centers Software Documentation Team Building Software Quality Assurance Web Testing Customer Service Leadership Cross Functional Team Leadership Business Analysis Microsoft Office Business Process Improvement Regression Testing Telecommunications Adjudication Insurance Adjusting Survey Research Surveying Property and Casualty Insurance