634 Field Club Rd, Pittsburgh, PA 15238 • 4129680101
Apple Valley, CA
Griffin, GA
Zebulon, GA
Ford City, PA
Kittanning, PA
1027 Evergreen Ave #3, Pittsburgh, PA 15209
Work
Company:
Zoll
May 2012
Position:
Senior technical support team member
Education
School / High School:
Gordon College
1996
Specialities:
Associate of Science in Nursing
Skills
Employee Training • Technical Support • Customer Liason • Complaint Investigations • Class Iii Medical Devices • Medical Education • Medical Terminology • Cardiac Monitoring • Customer Escalation Management • Call Center • Clinical Background • Critical Care Medicine • Sales Force Technical Training • Peer Mentoring • Team Mentoring • Staff Development • Call Centers • Cardiac • Medical Case Management • Icu • Medical Devices • Healthcare • Cross Functional Team Leadership • Hospitals • Capital Equipment • Process Improvement • Cardiology • Sales • Product Launch • Clinical Research • Customer Service • Sales Operations
Zoll Medical Corporation
Senior Technical Support Specialist
West Penn Hospital 2008 - 2010
Ccu and Cardiac Step Down Staff Nurse
Lifecare Management Services 2006 - 2009
Registered Nurse House Supervisor
Concentra Medical Services 2004 - 2006
Workers' Compensation Field Based Case Manager
Upmc 2003 - 2006
Icu Staff Nurse
Education:
Gordon State College (Official) 1994 - 1996
Trident Technical College 1991 - 1993
Associates, Associate of Arts
Skills:
Employee Training Technical Support Customer Liason Complaint Investigations Class Iii Medical Devices Medical Education Medical Terminology Cardiac Monitoring Customer Escalation Management Call Center Clinical Background Critical Care Medicine Sales Force Technical Training Peer Mentoring Team Mentoring Staff Development Call Centers Cardiac Medical Case Management Icu Medical Devices Healthcare Cross Functional Team Leadership Hospitals Capital Equipment Process Improvement Cardiology Sales Product Launch Clinical Research Customer Service Sales Operations
Certifications:
Acls Healthcare Provider Cpr American Heart Association | American Stroke Association
May 2012 to 2000 Senior Technical Support team memberZOLL Pittsburgh, PA Jun 2010 to May 2012 Technical Support team memberWest Penn Hospital Bloomfield, PA 1996 to 2010 Registered Nurse
Education:
Gordon College 1996 Associate of Science in Nursing
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