Lee Company
Manager, Facility Solutions Contact Center
Sonova Group Oct 2015 - May 2017
Director Omni Channel Contact Center and Sales
Nhc Healthcare, Cookeville Nov 2013 - May 2015
Business Office Manager
Asurion Mar 2012 - Nov 2013
Director Operations- Mobile Technician Support
Asurion Aug 2011 - Sep 2012
Senior Manager-Live Chat and Email-Web Channel
Education:
Belmont University 2019 - 2019
Middle Tennessee State University (Mtsu)
Skills:
Operations Management Leadership Call Centers Management Strategy Process Improvement Project Management Staff Management Sales Management Crm Training Strategic Planning Leadership Development Customer Experience Customer Satisfaction Call Center Recruiting Analysis Customer Service Human Resources Customer Retention Call Center Management Budgets Coaching Quality Assurance People Management Live Chat Implementation and Management Analytical Skills Contact Centers Business Process Improvement Organizational Development Customer Relationship Management Email Marketing Budgeting
Interests:
Professional Networking Traveling New Contact Center Technology Reading Organizational Development
Certifications:
Contact Center Strategy National Certification - Call Center Management Certified Quality Assurance Professional (Cqap) Icmi