Youtube
Policy Escalations
Airbnb Nov 2013 - Jan 2018
Trust and Safety, Crisis Response
Sunrun Mar 2012 - Nov 2013
Escalated Customer Care
Education:
University of San Francisco 2019 - 2020
Masters, Master of Arts, Media Studies, Communication
Northwestern University 2015 - 2016
University of California, Berkeley 2013 - 2013
Kaplan University 2010 - 2012
Bachelors
Skills:
Leadership Salesforce.com Customer Service Training Management Public Speaking Social Networking Start Ups Microsoft Office Program Management Marketing Team Building Customer Satisfaction Writing Microsoft Excel Research Crm Data Analysis Business Development Microsoft Word Creative Writing Solar Energy Interviews Process Improvement Proposal Writing Public Relations Strategic Planning Social Media Conflict Resolution Content Strategy Team Leadership Employee Training Team Mentoring Project Management Zendesk Strategic Negotiations Strategy Customer Experience Public Policy Mentoring Crisis Management Policy Analysis Quality Assurance Strategic Communications Subject Matter Experts Cross Functional Team Leadership Partner Management Vendor Management Sql
Interests:
Social Services Crochet Politics Modeling Sketch Artistry Education Poverty Alleviation Singing Creative Writing Travel Arts and Culture Health
Jds Therapeutics Llc
Sales Representative
Duchesnay Oct 2014 - Jun 2016
Specialty Pharmaceutical Sales Representative
Provide Home Care Apr 2012 - Sep 2014
Home Health Care Giver
Hillstone Restaurant Group Aug 2010 - Mar 2012
Head Server - Houston's Restaurant
Education:
West Coast University - Los Angeles 2011 - 2014
Bachelors, Nursing
Saddleback College 2010 - 2011
Associates, Nursing
Skills:
Healthcare Cpr Certified Medical Terminology Healthcare Information Technology Hipaa Clinical Research Case Management Critical Thinking Elder Care Bls Nursing Patient Safety Customer Service Home Care Public Speaking Sales