Sharepoint • Software Documentation • Technical Support • Microsoft Office • Troubleshooting • Windows 7 • Networking • System Administration • Training • Help Desk Support • Customer Service • Visio • Outlook • Databases • Captivate • Management • Software Installation • Snagit • Hands on Training • Access • Instructional Design • Powerpoint • Camtasia • Technical Training • E Learning • Microsoft Outlook
Languages
Spanish • English
Ranks
Certificate:
Microsoft Office 2010 Master Specialist
Interests
Children • Civil Rights and Social Action • Education • Environment • Science and Technology • Human Rights • Animal Welfare • Health
Industries
Law Practice
Name / Title
Company / Classification
Phones & Addresses
Michelle Toca Information Technology Training Coordinator
Greenberg Traurig, LLP - Doral, Florida since Oct 2011
Application Support Specialist
Toca & Company/Clever Solutions, Inc Feb 2007 - Oct 2011
Computer Consultant and Trainer
Ropes & Gray LLP Sep 2003 - Jul 2006
Training Coordinator
Ropes & Gray, LLP One International Sep 2003 - Jul 2006
User Support Team Lead
Ruden, McClosky, Smith Aug 1999 - Sep 2003
Helpdesk Support & Trainer
Education:
University of Massachusetts Boston 2005 - 2007
Masters, Instructional Design
Florida International University 1992 - 2001
Bachelors; Bachelor of Arts, Management Information Systems; Management Information Systems
Miami Dade College 1990 - 1992
Associate of Arts (A.A.), Computer Information Systems
New Horizons 2012 - 2012
Certification, Microsoft Office 2010 Master Specialist
QuickBooks 2010 - 2010
Certification
Our Lady of Lourdes Academy 1986 - 1990
High School, High School/Secondary Diploma Programs
Skills:
Sharepoint Software Documentation Technical Support Microsoft Office Troubleshooting Windows 7 Networking System Administration Training Help Desk Support Customer Service Visio Outlook Databases Captivate Management Software Installation Snagit Hands on Training Access Instructional Design Powerpoint Camtasia Technical Training E Learning Microsoft Outlook
Interests:
Children Civil Rights and Social Action Education Environment Science and Technology Human Rights Animal Welfare Health
Languages:
Spanish English
Certifications:
Microsoft Office 2010 Master Specialist Quickbooks Pro Advisor The Microsoft Office Master Recognition Is Attained By Passing the Following Microsoft Office Specialist Exams: Microsoft Office 2010 Master Word 2010 Expert * Excel 2010 Expert * Powerpoint 2010 Outlook 2010 Certification Certified Proadvisors Are Specially Trained Quickbooks Experts Who Have Passed the Certification Exam.