Mike R Colucci

Manager, Customer Success Center Of Excellence

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Location:

Portland, ME

Industry:

Financial Services

Work:

Idexx Laboratories
Manager, Customer Success Center of Excellence
Idexx Laboratories Dec 2017 - Mar 2019
Manager, Center of Excellence
Idexx Laboratories Dec 2016 - Apr 2018
Business Analyst Iii and Analytics Team Lead
Idexx Laboratories Dec 1, 2014 - Dec 2016
Business Analyst Ii and Lead Analyst
Wex Oct 2012 - Dec 2014
Customer Experience and Quality Analyst

Education:

University of Maine at Machias 1997 - 2001
Bachelors, Bachelor of Science, Business Administration, Business University of Southern Maine

Skills:

Management
Leadership
Process Improvement
Risk Management
Financial Analysis
Call Centers
Data Analysis
Business Analysis
Customer Experience
Analysis
Business Process Improvement
Analytics
Customer Research
Microsoft Excel
Customer Service
Credit Analysis
Team Leadership
Customer Satisfaction Research
Performance Dashboards
Kpi Dashboards
Excel Dashboards
Portfolio Management
Credit Risk
Underwriting
Forecasting
Strategic Planning
Customer Satisfaction
Vendor Management
Team Building
Relationship Management
Customer Relationship Management
Survey Design
Powerpoint
Speech Analytics
Credit
Crm
Credit Cards
Banking
Access
Call Center
Six Sigma
Minitab
Tableau
Tableau Server
Business Process Re Engineering
Quality Improvement
Business Strategy
People Development
Productivity Improvement
Certified Lean
Streamlining Operations
Voice of the Customer
Dashboard

Certifications:

Lean Six Sigma Green Belt

Mike Colucci

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Mike Colucci

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Mike Colucci

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Mike Colucci

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