Dell - Austin, Texas Area since Mar 2012
Site Optimization Program Manager
Dell - Panama City, Panama Aug 2009 - Mar 2012
Customer Care Sr. Manager
Dell - Twin Falls, Idaho Mar 2008 - Aug 2009
Customer Care Manager II
Dell - Twin Falls, Idaho Feb 2007 - Mar 2008
Customer Care Manager I
Dell - Bangor, Maine Area Aug 2006 - Feb 2007
OSP Consultant - Customer Care
Education:
University of Phoenix 2006 - 2007
College of Southern Idaho 2000 - 2002
Valley High School
Skills:
Call Center Business Process Improvement Team Building Customer Service Problem Solving Change Management People Development Performance Management International Collaboration Project Management Call Centers Quality Assurance