Bank of America
Incident Management Operations Analyst
Insight Global Oct 2016 - Dec 2016
Incident Management Operations Analyst
Hewlett-Packard Sep 2011 - Nov 2016
Customer Server and Application Project Manager
Hewlett-Packard Oct 2011 - Nov 2016
Incident Manager at Hewlett Packard Enterprise
Hewlett-Packard Jan 2016 - Nov 2016
Incident Manager
Education:
University of Richmond 1999
University of Richmond 1997
Trevecca Nazarene University 1993 - 1997
Trevecca Nazarene University 1995
John Overton Comp High School 1993
John Overton High School 1989 - 1993
Skills:
Software Documentation Sharepoint Sdlc Troubleshooting Process Improvement Vendor Management Training Management Technical Support Leadership Visio Access Project Management Microsoft Office Active Directory Business Analysis Networking Telecommunications Customer Service Disaster Recovery Software Development Life Cycle Databases Business Process Improvement Program Management Software Installation System Administration Integration Help Desk Support Computer Hardware Windows Server Testing Hardware Team Leadership Change Management Security Servers It Management Itil System Deployment Microsoft Access Call Center Sales Time Management It Service Management Customer Relationship Management
Languages:
English
Certifications:
ItilĀ® Foundation Certificate In It Service Management Itil Intermediate Service Transition Itil Intermediate Planning, Protection and Optimization Csme, Inc., License 100595910 Csme, Inc., License 1002253053 Csme, Inc., License 1002746370 License 100595910 License 1002253053 License 1002746370