Information and Telecommunication Technology in Technology
Skills
Itil • Call Centers • Incident Management • Active Directory • Process Improvement • It Service Management • Service Desk • Technical Support • Software Documentation • Troubleshooting • Windows 7 • Windows Xp • Sharepoint • It Operations • Windows Server • Microsoft Office • Hardware • Team Leadership • Computer Hardware • Customer Service
Cargill
System Engineer
Supervalu Aug 2014 - Jul 2015
System Engineer I
Supervalu Aug 2014 - Jul 2015
Team Lead I - Retail Systems
Moneygram International Feb 2011 - Aug 2014
Technical Support Specialist Iv
Dell Mar 2010 - Jul 2010
Service Desk Team Lead
Education:
Century College 2013 - 2016
Universidad Latina De Panamá 2008 - 2010
Universidad Tecnologica De Panama 2007 - 2008
Skills:
Itil Call Centers Incident Management Active Directory Process Improvement It Service Management Service Desk Technical Support Software Documentation Troubleshooting Windows 7 Windows Xp Sharepoint It Operations Windows Server Microsoft Office Hardware Team Leadership Computer Hardware Customer Service
Feb 2011 to 2000 Technical Support Specialist - Customer OrientedDell Inc
Aug 2009 to Jul 2010 Technical Support Specialist - Customer OrientedSitel - Panama City
Apr 2008 to Jul 2008 Customer Service Representative
Education:
Century College White Bear Lake, MN 2013 to 2015 Information and Telecommunication Technology in TechnologyLatina University of Panama 2008 to 2010 High School Diploma in Engineering
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GORDICIENTO
Proyecto Acadmico - Universidad de Guayaquil (FACSO)