Monica J Alston

Manager, Operations And Construction Administration

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Location:

1400 Village Dr, Pittsburgh, PA 15237

Industry:

Utilities

Work:

Peoples Natural Gas Company
Manager, Operations and Construction Administration at Peoples-Gas
At&T Jun 1986 - Jun 2005
Communication Service Delivery Manager
Peoples Natural Gas Company Jun 1986 - Jun 2005
Operations Supervisor
Jun 1986 - Jun 2005
Manager, Operations and Construction Administration

Education:

Duquesne University 2010 - 2012
Bachelors, Bachelor of Science, Organizational Leadership University of Phoenix 2005
Carlow University 2001 - 2002
Community College of Allegheny County 1984 - 1986

Skills:

Project Management
Customer Satisfaction
Human Resources
Outsourcing
Call Centers
Quality Assurance
Analysis
Development Coaching
Training Leadership
Call Center Development
Customer Focused
Billing Process
Tracking Results
Customer Service Management
Strategic Improvement
Offshore Outsourcing
Management Skills Development
Compliance Procedures
Audit Reports
Interviewing Skills
Conducting Interviews
Hiring Employees
Sales&Marketing
Rfp Experience
Nice Call Recording
Claims Resolution
Microsoft Applications
Organizational Behavior
Call Management

Monica Alston

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Monica Alston

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Monica Alston

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Monica Alston

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Skills:

Customer Service
Powerpoint
Microsoft Word
Microsoft Excel
Project Management
Microsoft Office

Monica Alston Monroeville, PA

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Work:

Peoples Gas

Nov 2013 to 2000
Operations Supervisor Customer Care Equitable Gas

2005 to 2000
Call Center Supervisor Peoples Gas / Equitable Gas

2005 to 2006
Audit & Billing Supervisor AT&T

2002 to 2005
Communication Service Delivery Manager AT&T
Pittsburgh, PA
1986 to 2005
Consumer Sales & Service AT&T

1999 to 2002
External Channel Customer Service Manager AT&T

1996 to 1999
Team Development Leader AT&T

1995 to 1996
Administrative Assistant AT&T

1994 to 1996
Chief Union Steward Communication Workers American AT&T

1986 to 1995
Customer Sales and Service Associate

Education:

Skills:

Vendor Management<br/>Quality Assurance<br/>Workforce Planning<br/>Customer Service Skills<br/>Customer Relationship Management<br/>Analytical<br/>... Negotiation<br/>customer management system<br/>Development<br/>Coa...