Monica N Anderson

US Patent:

7539656, May 26, 2009

Filed:

Mar 6, 2001

Appl. No.:

09/798964

Inventors:

Raya Fratkina - Hayward CA, US
Monica Anderson - San Jose CA, US
Mark A. Angel - Cupertino CA, US
Max Copperman - Santa Cruz CA, US
Scott B. Huffman - Redwood City CA, US
David Kay - Los Gatos CA, US
Robert Stern - Cupertino CA, US

Assignee:

Consona CRM Inc. - Indianapolis IN

International Classification:

G06F 17/00
G06F 17/30
G06N 5/00

US Classification:

706 45, 707 3, 7071041

Abstract:

A method and system are disclosed for retrieving information through the use of a multi-stage interaction with a client to identify particular knowledge content associated with a knowledge map. The present invention is an application program running on a server accessed via the world-wide web or other data network using standard Internet protocols, a web browser and web server software. In addition to an automated portion, the present invention allows a human dialog designer to model the way the system elicits information, giving a human feel to the dialog and a better customer experience. In operation, users start a dialog by directing their web browser to a designated web page. This web page asks the user some initial questions that are then passed to a dialog engine. The dialog engine then applies its methods and algorithms to a knowledge map, using dialog control information\ and the user's responses to provide feedback to the user. The feedback may include follow-up questions, relevant documents, and instructions to the user (e. g.

US Patent:

20020128704, Sep 12, 2002

Filed:

Feb 19, 2002

Appl. No.:

10/078622

Inventors:

Wolfgang Daum - Groton MA, US
Monica Anderson - Plymouth MN, US
Rudy Mazzocchi - Indian Harbour Beach FL, US

International Classification:

A61F002/06

US Classification:

623/001150, 623/001420, 604/891100

Abstract:

A method for controlling the activity of drugs on or in drug-coated or drug-loaded implantable devices, such as stents or other metallic devices, uses non-invasive, inductive heating of such device. The heating of a device, such as stent, can be used to release drugs applied to the stent in release layers, to activate drugs on the stent that have little or no activity at body temperature and to enhance for defined periods the reaction environment at the stent for drug-adjacent tissue interactions. Reverse effects of deactivation of drugs upon heating are also possible.

US Patent:

20130073660, Mar 21, 2013

Filed:

Nov 13, 2012

Appl. No.:

13/676028

Inventors:

Monica Anderson - Los Altos CA, US

International Classification:

G06F 15/16

US Classification:

709206

Abstract:

A method, system and graphical user interface for a chat system is disclosed. One aspect of certain embodiments includes broadcasting popular messages to users that have not previously received the popular messages and including with the popular messages one or more qualitative signals based on user feedback.

US Patent:

20220255891, Aug 11, 2022

Filed:

Dec 22, 2021

Appl. No.:

17/559907

Inventors:

- Mountain View CA, US
Monica Anderson - Los Altos CA, US

Assignee:

Google LLC - Mountain View CA

International Classification:

H04L 51/234
H04L 51/214
G06Q 10/10
H04L 51/226
H04L 51/02
H04L 51/216
H04L 12/18
H04L 51/04

Abstract:

The various embodiments described herein include methods, devices, and systems for relaying messages in a communications system. In one aspect, a method is performed at a server having one or more processors and memory storing instructions for execution by the one or more processors. The method includes: () obtaining a plurality of incoming messages; () identifying one or more messages from among the plurality of incoming messages, the one or more messages obtained from a first user; () receiving a feedback message from a second user about at least one of: the first user and a first message of the one or more messages; and () sending the feedback message from the second user to a plurality of users, where the plurality of users track at least one of: the first user and the first message.

US Patent:

20200220833, Jul 9, 2020

Filed:

Feb 24, 2020

Appl. No.:

16/799730

Inventors:

- Mountain View CA, US
Monica Anderson - Los Altos CA, US

International Classification:

H04L 12/58
G06Q 10/10
H04L 12/18

Abstract:

The various embodiments described herein include methods, devices, and systems for relaying messages in a communications system. In one aspect, a method is performed at a server having one or more processors and memory storing instructions for execution by the one or more processors. The method includes: (1) obtaining a plurality of incoming messages; (2) identifying one or more messages from among the plurality of incoming messages, the one or more messages obtained from a first user; (3) receiving a feedback message from a second user about at least one of: the first user and a first message of the one or more messages; and (4) sending the feedback message from the second user to a plurality of users, where the plurality of users track at least one of: the first user and the first message.

US Patent:

20180109487, Apr 19, 2018

Filed:

Dec 14, 2017

Appl. No.:

15/842787

Inventors:

- Mountain View CA, US
Monica Anderson - Los Altos CA, US

International Classification:

H04L 12/58
H04L 12/18

Abstract:

The various embodiments described herein include methods, devices, and systems for relaying messages in a communications system. In one aspect, a method is performed at a server having one or more processors and memory storing instructions for execution by the one or more processors. The method includes: (1) obtaining a plurality of incoming messages; (2) identifying one or more messages from among the plurality of incoming messages, the one or more messages obtained from a first user; (3) receiving a feedback message from a second user about at least one of: the first user and a first message of the one or more messages; and (4) sending the feedback message from the second user to a plurality of users, where the plurality of users track at least one of: the first user and the first message.

US Patent:

20170163466, Jun 8, 2017

Filed:

Feb 15, 2017

Appl. No.:

15/434016

Inventors:

- MOUNTAIN VIEW CA, US
Monica Anderson - Los Altos CA, US

International Classification:

G06F 15/16

Abstract:

The various embodiments described herein include methods, devices, and systems for relaying messages in a communications system. In one aspect, a method is performed at a computing system. The method includes: (1) receiving a request from a first user to relay subsequent messages authored by one or more users to the first user, the request identifying the one or more users; (2) obtaining a plurality of incoming messages from a plurality of users, including the one or more identified users; (3) identifying a set of messages authored by the one or more identified users from among the plurality of incoming messages; (4) extracting one or more terms from content of at least one message; (5) identifying priority messages based on the extracted terms; and (6) sending the set of target messages and the priority messages to the first user.

US Patent:

20170163467, Jun 8, 2017

Filed:

Feb 15, 2017

Appl. No.:

15/434021

Inventors:

- MOUNTAIN VIEW CA, US
Monica Anderson - Los Altos CA, US

International Classification:

G06F 15/16

Abstract:

The various embodiments described herein include methods, devices, and systems for relaying messages in a communications system. In one aspect, a method is performed at an electronic device. The method includes: (1) obtaining a plurality of messages, including one or more target messages authored by a particular user account; (2) obtaining a determination as to whether the messages includes at least one priority message authored by the particular user account; and (3) in accordance with a determination that the messages includes at least one priority message authored by the particular user account, displaying a user interface including: (a) at least a subset of the one or more target messages; (b) the at least one priority message; and (c) feedback for the at least one priority message, the feedback indicating a popularity of the at least one priority message.