Monica M Carson

US Patent:

20040243452, Dec 2, 2004

Filed:

May 29, 2003

Appl. No.:

10/447589

Inventors:

Jacqueline Barton - Austin TX, US
Monica Carson - Round Rock TX, US
Tracy Masson - Austin TX, US

International Classification:

G06F017/60

US Classification:

705/007000

Abstract:

Delivery of build-to-order information handling system shipments is managed by a shipment alert engine that compares actual shipment delivery path information derived from a delivery provider's Electronic Data Interchange (EDI) scans with a delivery path projected from a shipment's service level and delivery location to identify shipments having an increased likelihood of being wrong, missing or damaged before the expected delivery time to a customer. For instance, a service module identifies a shipment as missing or lost in the absence of an EDI scan for a time period related to the time allowed for delivery at a shipment's service level. As another example, a geographic module identifies a shipment as missing or lost if the location of an EDI scan places the shipment outside of a projected shipment delivery path. An exception module identifies shipments for inspection due to indicated damage.

US Patent:

20040073499, Apr 15, 2004

Filed:

Oct 15, 2002

Appl. No.:

10/272059

Inventors:

Lisa Martin - Austin TX, US
Monica Carson - Round Rock TX, US
Tracy Masson - Austin TX, US
Cynthia Trapper - Pflugerville TX, US
James Roberts - Round Rock TX, US

International Classification:

G06F017/60

US Classification:

705/028000

Abstract:

Shipment delivery by a shipper to a receiver is monitored by a sender to identify return events as distressed shipments for sender intervention. For instance, a monitoring engine detects incorrect address, receiver unavailable and receiver refusal return events from shipper tracking status information. A prioritization engine associates the shipper information with sender order information to prioritize the nature of sender intervention. An update engine provides user interfaces to guide sender representatives through resolution of distressed shipments to update delivery of the shipment. A transmission engine communicates the update delivery instructions from the sender to the shipper, such as by sending a XML formatted EDI message.