Alpine Access
Manager
Alpine Access
Customer Service Manager and Hiring
Amazon May 2006 - Oct 2009
Senior Technology Specialist
Unitech Services Aug 2004 - Aug 2005
Network Administrator
Education:
Southern New Hampshire University 2015
Bachelors, Writing, Business
Robert Morris University 2013 - 2015
Bachelors, Writing, English
Columbia Basin College 2000 - 2002
Associates, Associate of Arts
Southern New Hampshire University
Skills:
Customer Service Customer Satisfaction Technical Support Technical Writing Customer Retention Quality Assurance Call Centers Team Leadership Individual Development Procedure Writing Document Editing Virtual Call Centers Virtual Teams Process Improvement Crisis Call Handling Crisis Communications Employee Training Team Building Telephone Skills Customer Experience Citrix Xendesktop Kronos Timekeeping Aspect Acd Kcs V6 Genesys Framework Kana Kana/Verint
Interests:
Human Rights Animal Welfare Environment Economic Empowerment