Naheeda A Nelson

Senior Technical Writer

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Location:

Richardson, TX

Industry:

Computer Software

Work:

Fidelity Investments - Westlake, Texas since Jul 2012
Senior User Experience Designer
GE Healthcare Sep 2007 - Jun 2012
Lead Technical Writer
SENTEL Corporation Jul 2004 - Sep 2007
Senior Technical Writer/Project Training Manager - Contract with IRS
University of North Texas Sep 2001 - May 2005
Adjunct Professor in Technical Writing
VarTec Telecom Sep 2003 - Apr 2004
Senior Technical Writer - Independent Consultant

Education:

University of North Texas 1997 - 2000
Texas A&M University 1993 - 1997

Skills:

Technical Writing
Software Documentation
Online Help
Technical Documentation
Robohelp
Framemaker
Visio
Adobe Acrobat
Technical Communication
Snagit
Instructional Design
User Experience
Agile Methodologies
Microsoft Office
Html
Madcap Flare
Scrum
Sharepoint
Content Management
Dreamweaver
Clearquest
Quality Center
Web Design
Training Delivery
Release Notes
Sdlc
Clearcase
Online Help Development
Context Sensitive Help
Web Development
Css
Web Site Production
Six Sigma
Google Analytics
User Documentation
Professional Writing
Certified Agile Scrummaster
Adobe Technical Communication Suite
Agile Application Development
Itil V3 Foundations Certified
Fidelity Agile Methodology
Lean It
Workflow Diagrams
Engineering Documentation
Version Control Tools
Professional Instruction
Resume Writing
Author It
Captivate

Naheeda Nelson Carrollton, TX

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Work:

Fidelity Investments

Jul 2012 to 2000
Senior User Experience Designer/FPCMS Systems Operations GE Healthcare
Plano, TX
Sep 2007 to Jun 2012
Lead Technical Writer/Customer Learning Documentation SENTEL Corporation/IRS Government Contract
Dallas, TX
Jul 2004 to Sep 2007
Documentation Lead/Project Training Manager University of North Texas English Department
Denton, TX
Aug 2001 to May 2005
Adjunct Professor in English VarTec Telecom
Addison, TX
Sep 2003 to Apr 2004
Independent Consultant in Technical Writing Macromedia
Richardson, TX
Oct 2001 to Aug 2003
Technical Writer (Contract and Permanent) Technology Interchange Resources (TIR)
Dallas, TX
Jan 2002 to Mar 2003
Technical Writer/Trainer Kudos Information (Nokia Networks Contract)
Dallas, TX
Jan 2001 to Oct 2001
Project Manager/Senior Technical Writer NEC America/Corporate Networks Group
Irving, TX
Aug 2000 to Jan 2001
Technical Writer Idea Integration (Nokia Networks Contract)
Dallas, TX
Feb 2000 to Aug 2000
Technical Editor University of North Texas English Department
Denton, TX
Aug 1997 to Dec 1999
Teaching Fellow, Academic Assistant, Senior Tutor

Education:

University of North Texas
Denton, TX
Aug 2000
Master of Arts in Technical Writing Texas A&M University
College Station, TX
Aug 1997
Bachelor of Arts in English

Skills:

Madcap Flare; Adobe Dreamweaver, RoboHelp, FrameMaker, and Acrobat Pro; Microsoft Word, Excel, PowerPoint, Visio, and Project; SnagIt; Rational ClearCase and ClearQuest; HP Quality Center; SharePoint; HTML