AT&T (formerly SBC) Dec 1970 - Mar 2013
Manager
AT&T 1970 - 2013
Performance Manager
Education:
Cuyahoga Community College;Associate Degree, Business;;
Associates, Associate of Arts, Business
Cuyahoga Community College
Associates, Associate of Arts, Business
Skills:
Telecommunications Wireless Computer Network Operations Call Centers Vendor Management Process Improvement Program Management Voip Managed Services Customer Experience Service Delivery Project Management Team Leadership Customer Satisfaction Change Management Ethernet Team Building Customer Retention Unified Communications Solution Selling Troubleshooting Training Telephony T1 Product Management Broadband Management Customer Service Account Management