Natalie S Smith

US Patent:

20220201444, Jun 23, 2022

Filed:

Mar 9, 2022

Appl. No.:

17/690224

Inventors:

- BLOOMINGTON IL, US
Natalie R. Smith - Alpharetta GA, US
Matthew Clarenson - Chatham IL, US
Michelle Ann Curtis - Heyworth IL, US
Justin Davis - Normal IL, US
Jacob Alt - Downs IL, US

Assignee:

STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY - BLOOMINGTON IL

International Classification:

H04W 4/40
G06Q 40/08
H04W 4/029
H04W 4/021
G06F 16/951
H04L 9/40
H04N 5/232
H04W 4/02
H04W 12/06

Abstract:

A system for providing dynamic roadside assistance coordination may include a customer mobile device or vehicle in direct, or indirect, wireless communication with an insurance provider and/or service provider remote server. The customer's device may transmit a request for roadside assistance (e.g., towing services), and a current GPS location. In response, a closest, trusted service provider vehicle may be determined, and then directed to the customer's location. For instance, a software application may receive the customer location and compare it with availability information to match the customer with a close and trusted service provider. The customer's device may receive an acknowledgement that help is on the way, and be able to track the current location of the service provider vehicle while en route. Payment for the roadside assistance may be automatically and electronically paid by the insurance provider. As a result, prompt and safe roadside assistance may be provided.

US Patent:

20230024931, Jan 26, 2023

Filed:

Sep 22, 2022

Appl. No.:

17/950572

Inventors:

- Bloomington IL, US
Natalie R. Smith - Alpharetta GA, US
Matthew Clarenson - Chatham IL, US
Michelle Ann Curtis - Heyworth IL, US
Justin Davis - Normal IL, US
Jacob Alt - Downs IL, US

Assignee:

STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY - BLOOMINGTON IL

International Classification:

H04W 4/40
H04W 4/021
H04W 4/029
H04W 4/02
H04W 12/06
G06F 16/951
G06Q 40/08
H04L 9/40
H04N 5/232

Abstract:

A system for providing dynamic roadside assistance coordination may include a customer mobile device or vehicle in direct, or indirect, wireless communication with an insurance provider and/or service provider remote server. The customer's device may transmit a request for roadside assistance (e.g., towing services), and a current UPS location. In response, a closest, trusted service provider vehicle may be determined, and then directed to the customer's location. For instance, a software application may receive the customer location and compare it with availability information to match the customer with a close and trusted service provider. The customer's device may receive an acknowledgement that help is on the way, and be able to track the current location of the service provider vehicle while en route. Payment for the roadside assistance may be automatically and electronically paid by the insurance provider. As a result, prompt and safe roadside assistance may be provided.

US Patent:

20200367036, Nov 19, 2020

Filed:

Aug 6, 2020

Appl. No.:

16/987362

Inventors:

- Bloomington IL, US
Natalie R. Smith - Alpharetta GA, US
Matthew Clarenson - Chatham IL, US
Michelle Ann Curtis - Heyworth IL, US
Justin Davis - Normal IL, US
Jacob Alt - Downs IL, US

Assignee:

STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY - BLOOMINGTON IA

International Classification:

H04W 4/40
G06Q 40/08

Abstract:

A system for providing dynamic roadside assistance coordination may include a customer mobile device or vehicle in direct, or indirect, wireless communication with an insurance provider and/or service provider remote server. The customer's device may transmit a request for roadside assistance (e.g., towing services), and a current GPS location. In response, a closest, trusted service provider vehicle may be determined, and then directed to the customer's location. For instance, a software application may receive the customer location and compare it with availability information to match the customer with a close and trusted service provider. The customer's device may receive an acknowledgement that help is on the way, and be able to track the current location of the service provider vehicle while en route. Payment for the roadside assistance may be automatically and electronically paid by the insurance provider. As a result, prompt and safe roadside assistance may be provided.