Nutrafol
Customer Experience Associate
Zola.com Jul 2017 - Feb 2019
Customer Service Specialist and Team Lead
Birkenstock of San Diego Store Sep 2014 - Mar 2017
Digital Sales and Operations Specialist
Jhl Consulting 2013 - 2014
Technology and Writing Consultant
San Diego State University 2010 - 2013
It Services Assistant
Education:
San Diego State University 2008 - 2013
Bachelors, English, English Language and Literature, Literature, English Language
Skills:
Microsoft Office Microsoft Excel Social Media Higher Education Editing Social Networking Customer Service Microsoft Word Leadership Research Powerpoint Av Installation Data Analysis Customer Satisfaction Customer Experience Customer Insight Customer Support Zendesk Customer Relationship Management Workflow Management Team Leadership Constructive Feedback Communication Troubleshooting Customer Engagement Customer Service Management Access Os X Windows Product Support Crm Integration Voice of the Customer E Commerce Customer Focused Service Supervisory Skills Software As A Service Teamwork Onboarding Creative Problem Solving Interpersonal Communication Problem Solving