Nathan L George

US Patent:

20070230444, Oct 4, 2007

Filed:

Sep 29, 2006

Appl. No.:

11/529947

Inventors:

Jamie Richard Williams - Alpharetta GA, US
Thomas Z. Dong - Marietta GA, US
Mark Edmund Coleman - East Setauket NY, US
Nathan George - Cupertino CA, US
Andy Davies - Eversley, GB

International Classification:

H04L 12/66

US Classification:

370352

Abstract:

Embodiments of the present invention provide systems and methods for recording media communications an exemplary method is comprised of the following steps: receiving instructions at a gateway to record an incoming call; receiving the incoming call from a calling communication device; determining whether to record the incoming call based on the received instructions; routing the incoming call to a called communication device in a customer center; responsive to the determination to record the incoming call, duplicating the media communications via the gateway; transmitting the duplicated media communications associated with the incoming call via the gateway; and recording the duplicated media communications.