Neil Harold Arthur Boyette

US Patent:

8493580, Jul 23, 2013

Filed:

Aug 24, 2012

Appl. No.:

13/594272

Inventors:

Timothy J Bethea - Sunnyvale CA, US
Neil H Boyette - Oregon City OR, US
Isaac K Cheng - San Jose CA, US
Vikas Krishna - San Jose CA, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06K 15/00
G06F 3/12
G06F 15/00

US Classification:

358 113, 358 12, 358 21, 358 19

Abstract:

A computer-implemented method that includes incorporating an entity specification into a business process in response to an input by a user is described. The entity specification describes an element of a document and is associated with the business process. The computer-implemented method also includes determining a multifunction printer (MFP) from a heterogeneous mix of MFPs for implementation of the business process. The MFP has an associated executable language and a graphical user interface (GUI) specification. The computer-implemented method also includes associating the entity specification with an element of the GUI specification. The computer-implemented method also includes generating, from the entity specification and the business process, an executable that conforms to the executable language and the GUI specification and performs the business process when executed by the MFP. The computer-implemented method also includes deploying the executable to the MFP.

US Patent:

20070260500, Nov 8, 2007

Filed:

May 2, 2006

Appl. No.:

11/415788

Inventors:

Neil Boyette - Oregon City OR, US
Isaac Cheng - San Jose CA, US
Vikas Krishna - San Jose CA, US
Savitha Srinivasan - San Jose CA, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 9/46

US Classification:

705009000

Abstract:

A method and system for specifying, deploying and updating work flows. A request is received from a user of a system with components comprising a computing system and human representatives. The components facilitate routing and servicing the request. A work flow comprising manual and automatic steps is specified to perform the routing and servicing of the request. The automatic steps are automatically performed by the computing system and the manual steps are manually performed by the representatives. Both the automatic steps and the manual steps are uniformly defined in a single general-purpose markup language (e.g., XML). Further, a manual step is dynamically transformed into a new automatic step that is represented as a new XML action element. The new XML action element includes an identifier of a software routine to be executed to perform the new automatic step.

US Patent:

20100318960, Dec 16, 2010

Filed:

Jun 16, 2009

Appl. No.:

12/485583

Inventors:

Timothy J. Bethea - Sunnyvale CA, US
Neil H. Boyette - Oregon City OR, US
Isaac K. Cheng - San Jose CA, US
Vikas Krishna - San Jose CA, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

International Classification:

G06F 9/44
G06F 15/16
G06F 9/445

US Classification:

717106, 709203, 717174

Abstract:

A computer program product that includes a computer useable storage medium to store a computer readable program that, when executed on a computer, causes the computer to perform operations, including operations to incorporate an entity specification into a business process in response to an input by a user, determine a multifunction printer (MFP) from a heterogeneous mix of MFPs for implementation of the business process, and generate an executable to execute on the MFP. The entity specification describes an element of a document and is associated with the business process. The MFP has an associated executable language and a graphical user interface (GUI) specification. The executable conforms to the executable language and the GUI specification, is generated from the entity specification and the business process, and performs the business process when executed by the MFP.

US Patent:

20110211687, Sep 1, 2011

Filed:

Feb 26, 2010

Appl. No.:

12/714368

Inventors:

Timothy J. Bethea - Sunnyvale CA, US
Neil H. Boyette - Oregon City OR, US
Isaac Kam-Chak Cheng - San Jose CA, US
Vikas Krishna - San Jose CA, US
Yolanda A. Rankin - , US
Yongshin Yu - San Jose CA, US

Assignee:

INTERNATIONAL BUSINESS MACHINES, INC. - Armonk NY

International Classification:

H04M 3/00

US Classification:

37926607

Abstract:

Systems and methods for adapting an existing call flow wherein the call flow further comprises an associated data set, comprising: activating the existing call flow, the existing call flow generating a series of questions designed to obtain information from a caller; determining if an exception condition has occurred; allowing a user to activate an exception call flow in response to the exception condition; retaining the data set associated with the call flow when the exception condition occurred; adapting the data set such that the call flow addresses the exception condition; analyzing the adapted data set to determine if it is unique; and, modifying the existing call flow to incorporate the adapted data set if the adapted data set is unique.

US Patent:

20110251971, Oct 13, 2011

Filed:

Apr 8, 2010

Appl. No.:

12/756813

Inventors:

Timothy J. Bethea - Sunnyvale CA, US
Neil H. Boyette - Oregon City OR, US
Isaac K. Cheng - San Jose CA, US
Vikas Krishna - San Jose CA, US
Yolanda A. Rankin - San Jose CA, US
Yongshin Yu - San Jose CA, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06Q 99/00
G06F 17/27
G06F 9/445
G06Q 10/00
G06F 15/16

US Classification:

705319, 709204, 717176, 704 9, 704E15043

Abstract:

An embodiment of the invention comprises a real-time collaborative technical support (RTCTS) system that may automatically generate and/or maintain social networks that may be dynamically evolving. The social networks may be based on the output of at least one multi-modal classification algorithm. These outputs may be occurring in real-time.

US Patent:

20190279134, Sep 12, 2019

Filed:

May 30, 2019

Appl. No.:

16/427158

Inventors:

- Armonk NY, US
Neil H.A. Boyette - Oregon City OR, US
Anca A. Chandra - Los Gatos CA, US
Se Chan Oh - New York NY, US

International Classification:

G06Q 10/06

Abstract:

Embodiments of the present invention provide a system, method and computer program product for forecasting a time series based on actuals and a plan. A method comprises generating a first and a second sequence of segments that rise and fall alternately based on a first and a second sequence of data values over time, respectively. The first and second sequence of data values represent actual data for an ongoing project and estimated data for a planned project, respectively. The method further comprises aligning at least one segment of the second sequence of segments with at least one segment of the first sequence of segments, and adjusting the estimated data by replacing at least one segment of the second sequence of segments with a scaled version of at least one corresponding aligned segment of the first sequence of segments. The scaled version maintains an estimated total for the planned project.

US Patent:

20190156351, May 23, 2019

Filed:

Nov 20, 2017

Appl. No.:

15/817773

Inventors:

- Armonk NY, US
Pierre-Hadrien Arnoux - New York NY, US
Neil H. Boyette - Oregon City OR, US
Haibin Liu - San Jose CA, US
Jalal Mahmud - San Jose CA, US
Vibha S. Sinha - Santa Clara CA, US
Anbang Xu - San Jose CA, US

International Classification:

G06Q 30/02
G06Q 50/00

Abstract:

Tracking of brand followers utilizing social media history and generation of directed advertising. A computing device receives a brand for market analysis, the brand having a brand account on a social media platform. Social media history is received regarding social media habits of social media users. A distribution of brand followers is determined among social media users following the brand account. One or more clusters are generated for viewing market segmentation regarding the brand for market analysis. Brand data is received regarding a plurality of brands having brand accounts on the social media platform, follower profiles for brand followers of the plurality of brand accounts, and social media information for the followers of the plurality of brand accounts. An influencer analysis is generated. Historical follower profiles are received. A historical distribution analysis is generated. A market analysis is generated. Directed advertising is generated based upon the market analysis.

US Patent:

20160004985, Jan 7, 2016

Filed:

Jul 2, 2014

Appl. No.:

14/322199

Inventors:

- Armonk NY, US
Neil Boyette - Oregon City OR, US
Anca A. Chandra - Los Gatos CA, US
Sechan Oh - Stanford CA, US

International Classification:

G06Q 10/06

Abstract:

Methods, systems, and articles of manufacture for prioritizing proposal development under resource constraints are provided herein. A method includes clustering multiple items of historical proposal development data into clusters based on one or more parameters, wherein said historical data comprise multiple prior proposal requests; generating a logistic regression model for time sensitivity associated with each of the prior proposal requests within each cluster; simulating each of the prior proposal requests (i) based on the corresponding logistic regression model and (ii) under each of multiple prioritization policies to determine an expected revenue measure for each of the prior requests under each of the prioritization policies; selecting a prioritization policy from the multiple prioritization policies based on said expected revenue measures; and computing a priority score for each proposal request in a given set of proposal requests based on application of the selected prioritization policy to each request in the given set.