Skills:
Desktop and Laptop hard drive, floppy drive, and CD drive installation, RAM installation, expansion card installation, parallel, serial, and USB peripherals, including, but not limited to, printers, (both local and network printers, some with cat5 cables and some USB or parallel) check scanners, fingerprint scanners, drivers license scanners, signature pads, DSL routers, dialup and cable modems, printers, local and wireless area networks. BMC Remedy 7.6, Track-It!, Service Center, Microsoft Office 2003, 2007, Outlook Express, Lotus Notes, Windows 2000, XP, Windows Netmeeting, Remote Administrator, VPN, Symantec, eTrust, Norton, and McAfee Antivirus, Adaware, Disk Cleanup, Disk Defragmenter, Active Directory, Symantec Ghost, Adobe Acrobat, Citrix, PGP hard disk encryption, account resets & creations, network connectivity.