Neil F Proctor

US Patent:

7979493, Jul 12, 2011

Filed:

Sep 25, 2007

Appl. No.:

11/861201

Inventors:

Barbara J. Rechterman - Desert Hills AZ, US
Neil Proctor - Scottsdale AZ, US
Shawn Fitzpatrick - Phoenix AZ, US
Bill Bennett - Phoenix AZ, US

Assignee:

The Go Daddy Group, Inc. - Scottsdale AZ

International Classification:

G06F 15/16

US Classification:

709206, 707 5, 707 10

Abstract:

A Web site, through the use of a Rules Engine, determines an expertise level of a User for one or more topics on a Web page. The Rules Engine may analyze User related data, such as the search term used by the User to find the Web site, the past products purchased by the User, the path through the Web site taken by the User, the usage history by the User on the Web site, the demographics of the User and/or the self declared expertise level of the User, to determine an expertise level of the User for the topics on the Web page. A Display Engine may customize a Web page based on the expertise levels of a User so that topics on the Web page are presented in a manner most appropriate for the User. An Email Engine may be used to customize emails to the User so that topics in the email are presented in manner most appropriate for the User. A Support Entity Engine may also be used to route an incoming support inquiries from a User to an appropriate technical support person for the User.

US Patent:

20050246242, Nov 3, 2005

Filed:

May 3, 2004

Appl. No.:

10/838702

Inventors:

Neil Proctor - Scottsdale AZ, US

International Classification:

G06F017/60

US Classification:

705026000

Abstract:

A system and method of the present invention allow collection of confidential customer information, such as credit card numbers, in conjunction with a live conversation between a Customer and a Vendor Representative. An adapter temporarily blocks the connection between the Customer and the Vendor Representative and collects confidential information from the Customer. The Vendor Representative is thus prevented from having access to the confidential customer information.

US Patent:

20060064403, Mar 23, 2006

Filed:

Sep 17, 2004

Appl. No.:

10/944636

Inventors:

Barbara Rechterman - Desert Hills AZ, US
Neil Proctor - Scottsdale AZ, US
Shawn Fitzpatrick - Phoenix AZ, US
Bill Bennett - Phoenix AZ, US

International Classification:

G06F 17/30

US Classification:

707003000

Abstract:

A Web site, through the use of a Rules Engine, determines an expertise level of a User for one or more topics on a Web page. The Rules Engine may analyze User related data, such as the search term used by the User to find the Web site, the past products purchased by the User, the path through the Web site taken by the User, the usage history by the User on the Web site, the demographics of the User and/or the self declared expertise level of the User, to determine an expertise level of the User for the topics on the Web page. A Display Engine may customize a Web page based on the expertise levels of a User so that topics on the Web page are presented in a manner most appropriate for the User. An Email Engine may be used to customize emails to the User so that topics in the email are presented in manner most appropriate for the User. A Support Entity Engine may also be used to route an incoming support inquiries from a User to an appropriate technical support person for the User.

US Patent:

20060064504, Mar 23, 2006

Filed:

Sep 17, 2004

Appl. No.:

10/944377

Inventors:

Barbara Rechterman - Desert Hills AZ, US
Neil Proctor - Scottsdale AZ, US
Shawn Fitzpatrick - Phoenix AZ, US
Bill Bennett - Phoenix AZ, US

International Classification:

G06F 15/173

US Classification:

709238000

Abstract:

A Web site, through the use of a Rules Engine, determines an expertise level of a User for one or more topics on a Web page. The Rules Engine may analyze User related data, such as the search term used by the User to find the Web site, the past products purchased by the User, the path through the Web site taken by the User, the usage history by the User on the Web site, the demographics of the User and/or the self declared expertise level of the User, to determine an expertise level of the User for the topics on the Web page. A Display Engine may customize a Web page based on the expertise levels of a User so that topics on the Web page are presented in a manner most appropriate for the User. An Email Engine may be used to customize emails to the User so that topics in the email are presented in manner most appropriate for the User. A Support Entity Engine may also be used to route an incoming support inquiries from a User to an appropriate technical support person for the User.

US Patent:

20060064637, Mar 23, 2006

Filed:

Sep 17, 2004

Appl. No.:

10/944645

Inventors:

Barbara Rechterman - Desert Hills AZ, US
Neil Proctor - Scottsdale AZ, US
Shawn Fitzpatrick - Phoenix AZ, US
Bill Bennett - Phoenix AZ, US

International Classification:

G06F 17/24
G06F 17/21
G06F 17/30

US Classification:

715530000, 715513000, 715501100, 707003000

Abstract:

A Web site, through the use of a Rules Engine, determines an expertise level of a User for one or more topics on a Web page. The Rules Engine may analyze User related data, such as the search term used by the User to find the Web site, the past products purchased by the User, the path through the Web site taken by the User, the usage history by the User on the Web site, the demographics of the User and/or the self declared expertise level of the User, to determine an expertise level of the User for the topics on the Web page. A Display Engine may customize a Web page based on the expertise levels of a User so that topics on the Web page are presented in a manner most appropriate for the User. An Email Engine may be used to customize emails to the User so that topics in the email are presented in manner most appropriate for the User. A Support Entity Engine may also be used to route an incoming support inquiries from a User to an appropriate technical support person for the User.

US Patent:

20080010384, Jan 10, 2008

Filed:

Sep 25, 2007

Appl. No.:

11/861225

Inventors:

Barbara Rechterman - Desert Hills AZ, US
Neil Proctor - Scottsdale AZ, US
Shawn Fitzpatrick - Phoenix AZ, US
Bill Bennett - Phoenix AZ, US

International Classification:

G06F 15/173

US Classification:

709238000

Abstract:

A Web site, through the use of a Rules Engine, determines an expertise level of a User for one or more topics on a Web page. The Rules Engine may analyze User related data, such as the search term used by the User to find the Web site, the past products purchased by the User, the path through the Web site taken by the User, the usage history by the User on the Web site, the demographics of the User and/or the self declared expertise level of the User, to determine an expertise level of the User for the topics on the Web page. A Display Engine may customize a Web page based on the expertise levels of a User so that topics on the Web page are presented in a manner most appropriate for the User. An Email Engine may be used to customize emails to the User so that topics in the email are presented in manner most appropriate for the User. A Support Entity Engine may also be used to route an incoming support inquiries from a User to an appropriate technical support person for the User.

US Patent:

20150186546, Jul 2, 2015

Filed:

Mar 10, 2015

Appl. No.:

14/644059

Inventors:

- Scottsdale AZ, US
Neil Proctor - Scottsdale AZ, US
Shawn Fitzpatrick - Phoenix AZ, US
Bill Bennett - Phoenix AZ, US

International Classification:

G06F 17/30
H04L 29/08

Abstract:

A Web site, through the use of a Rules Engine, determines an expertise level of a User for one or more topics on a Web page. The Rules Engine may analyze User related data, such as the search term used by the User to find the Web site, the past products purchased by the User, the path through the Web site taken by the User, the usage history by the User on the Web site, the demographics of the User and/or the self declared expertise level of the User, to determine an expertise level of the User for the topics on the Web page. A Display Engine may customize a Web page based on the expertise levels of a User so that topics on the Web page are presented in a manner most appropriate for the User. An Email Engine may be used to customize emails to the User so that topics in the email are presented in manner most appropriate for the User. A Support Entity Engine may also be used to route an incoming support inquiries from a User to an appropriate technical support person for the User.