The Ritz-Carlton, Naples Beach Resort - Naples, Florida Area since Oct 2012
The Ritz-Carlton Club Manager
The Ritz-Carlton Spa, Naples Beach Resort Mar 2010 - Oct 2012
Spa Operations Manager
The Ritz-Carlton - Orlando, Florida Area Jul 2005 - Mar 2010
Spa Operations Supervisor and Membership Sales
The Ritz-Carlton Highlands, Lake Tahoe Dec 2009 - Dec 2009
Opening Team
The Ritz-Carlton Hotel Company LLC, Ft. Lauderdale Jul 2009 - Sep 2009
Interim Spa Director
Education:
University of Central Florida 2001 - 2005
Hospitality Management, Business Consulting, Economics, Business Development, Finance, Accounting, Marketing
Piper High School 1997 - 2001
Skills:
Resorts Hospitality Spa Hospitality Management Hospitality Industry Food and Beverage Yield Management Hotels Hotel Management Front Office Training Concierge Services Customer Service Pre Opening Marketing Sales Leadership Management Opening Hotels Revenue Analysis Event Management Rooms Division Customer Satisfaction Event Planning Budgets Micros Hiring Restaurants Tourism Luxury Menu Development Employee Relations Employee Training Retail Public Speaking Profit Maximization Customer Retention Retaining Customers Unique Marketing Cost Saving Initiatives Cost Savings Strategies Employee Engagement Employee Recognition Employee Management Forecasting Property Management Systems Guest Service Management Catering Long Term Relationship Building Owner Satisfaction