Nick C Dellecave

Business Consultant At Nice Systems

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Position:

Business Consultant at NICE Systems, Founder & Executive Director at The Drum Major Society

Location:

Cincinnati Area

Industry:

Information Technology and Services

Work:

NICE Systems since May 2011
Business Consultant
The Drum Major Society - Cincinnati Area since May 2007
Founder & Executive Director
Cincinnati Bell Jan 2010 - May 2011
Manager - Analytics and Process Improvement
Cincinnati Bell Oct 2008 - Dec 2009
Specialist - Quality Assuarance
Cincinnati Bell Feb 2006 - Oct 2008
Specialist - Methods, Procedures & Training

Education:

Athenaeum of Ohio 2012 - 2014
Lay Pastoral Ministry Certification, Social Justice Xavier University 2010 - 2010
CPM, Project Management Certification University of Cincinnati 1999 - 2004
BBA, Marketing and Management

Skills:

Vendor Management
Web Design
Competitive Analysis
Telecommunications
Contract Negotiation
Data Analysis
Quality Assurance
Business Analysis
Speech Analytics
Process Improvement
Customer Retention
Social Media Analytics
Non-profit Administration
Non-profit Board Development
Non-profit Leadership
Website Development
CRM
Call Centers
Marketing
Cross-functional Team Leadership

Interests:

Process Improvement, Project Management, Six Sigma methodology, speech analytics, new technology, non-profit organization support, community development initiatives

Honor & Awards:

Professional 2012 - Speaker for NICE Global Customer Conference, Nashville, TN 2011 - Speaker for International & Productivity Center Customer Experience Management in Telecoms Conference, London, England 2010 - Project Management Certification - Xavier University 2009 - Call Center Spot Award 2008 - Six Sigma Certification - Cincinnati Bell 2006 - Business Market Excellence Award 2005 - Business Market Excellence Award College 2007 – Life Member University of Cincinnati Alumni Association 2006-2007 – Brotherhood Award - Theta Chapter of Tau Beta Sigma 2006-2007 – Extended Service to Band Award 2005-2006 – Director’s Award – Highest Band Award 2004 – Co-Op Completion Certificate 2003-2006 – UC Band Leadership Award 2002-2005 – UC Band Drum Major Scholarship 2000-2001 – Brotherhood Award from Theta Chapter - Tau Beta Sigma 2000-2002 – Equipment Manager Scholarship 2000 – New Member Scholarship – Upsilon Chapter of Kappa Kappa Psi

Certifications:

Six Sigma, Cincinnati Bell
Project Management - CPM, Xavier University Leadership Institute - P.M.I.

Nick Dellecave

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