TiVo since Apr 2013
NOC Manager
Walmart.com - San Bruno, Ca May 2012 - Apr 2013
WebOperations - Manage PMCS
Walmart.com - San Bruno, Ca Jan 2010 - May 2012
WebOperations - SiteOps
Cisco Systems - San Jose May 2010 - Jan 2011
IT Business Analyst
CHALLENGER SCHOOL - Campbell, CA Sep 2008 - Apr 2010
IT Project Manager
Education:
Branham High School
Skills:
Data Center Management Cross Functional Team Leadership Troubleshooting Vendor Management Process Improvement Software Documentation Project Management Program Management Testing Help Desk Support Technical Support Leadership Integration Sharepoint Change Management Product Management It Operations System Deployment Cloud Computing Business Analysis Hardware Analysis Customer Service Team Leadership Incident Management Itil Software Project Management It Management Information Technology Service Delivery It Service Management It Operations Management Outsourcing Cross Functional Team Building Strategic Partnerships Mobile Devices Disaster Recovery Telecommunications Problem Management Event Management Change Communication Leadership Development Skilled Multi Tasker Conflict Resolution
Interests:
Social Services Economic Empowerment Environment Disaster and Humanitarian Relief Animal Welfare Arts and Culture Health
May 2012 to 2000 Manager of Vendor PMCSWalmart.Com
Jan 2011 to May 2012 NOC (SiteOps) ManagerCisco Systems San Jose, CA May 2010 to Jan 2011 IT Business AnalystChallenger School
Sep 2008 to May 2010 IT Project ManagerIT Project ManagerSan Jose, CA Sep 2006 to Sep 2008Xilinx San Jose, CA Jun 2002 to Sep 2006 NOC SupervisorXilinx San Jose, CA Sep 2000 to Jun 2002 Help Desk SupervisorXilinx San Jose, CA Apr 1997 to Sep 2000 Senior Systems AnalystSupervisorSan Jose, CA 2000 to 2000Force Computers
1995 to Apr 1997 Systems AnalystLaw Enforcement Psychological Services