Conduent
Director, Customer Care | Senior Operations Manager | Operations Manager | Technical Support Supervisor
Regence Bluecross Blueshield of Utah 2005 - 2008
Customer Service Supervisor
Discover Financial Services 2004 - 2005
Account Manager
Education:
Idaho State University College of Business 2002 - 2004
College of Southern Idaho 2000 - 2002
Associates, Associate of Arts, Commerce, Business
Skills:
Big Picture Thinking Highly Analytical Highly Adaptable Solution Oriented Customer Oriented Well Organized Leadership Development Big Picture Thinking Solutions Marketing Analytical Skills Adaptation Contact Centers Call Center Development Workforce Management Customer Experience Sla Call Centers Inbound Marketing Customer Satisfaction Customer Service Team Leadership Telecommunications Team Management Business Process Improvement Project Management Training Vendor Management Management Team Building
Director, Customer Care | Senior Operations Manager
Continuum Global Solutions
Director, Customer Care | Senior Operations Manager | Operations Manager | Technical Support Supervisor
Regence Bluecross Blueshield of Utah 2005 - 2008
Customer Service Supervisor
Discover Financial Services 2004 - 2005
Account Manager
2004 - 2005
Director, Customer Care | Senior Operations Manager
Education:
Boise State University 2016 - 2019
Bachelors, Bachelor of Business Administration, General Business, Human Resource Management
Skills:
Call Centers Workforce Management Contact Centers Customer Experience Customer Satisfaction Customer Service Call Center Development Analytical Skills Telecommunications Team Leadership Business Process Improvement Project Management Leadership Development Team Management Management Team Building Adaptation Vendor Management Training Inbound Marketing Big Picture Thinking Highly Analytical Highly Adaptable Solution Oriented Well Organized Sla Big Picture Thinking Solutions Marketing Customer Oriented
Katrina Michel, Jenna Mathews, Tyler Hiltner, Brian Watts, Sarah Johnson, Sam Hays, Samuel Harris, Adria Lohmann, Maria K, Charles Alberti, Robyn Guyle