San Diego Reads Apr 2000 - Apr 2002
Deputy Director and Program Manager
Scripps Health Apr 2000 - Apr 2002
Director, Call Center and Market Outreach
Willis Towers Watson Jan 1981 - Jun 1988
Administrative Coordinator
Education:
Scripps Leadership Academy 2010 - 2011
Mount Miguel High School 1976 - 1980
Skills:
Leadership Program Management Strategy Team Building Community Outreach Customer Service Call Centers Customer Retention Mergers and Acquisitions Healthcare Healthcare Management Process Improvement Managed Care Software Documentation Vendor Management Training Operations Management Cross Functional Team Leadership Medicare
Scripps Health Nov 1989 - Oct 2017
Director, Customer Contact Center and Reputation Management
San Manuel Band of Mission Indians Nov 1989 - Oct 2017
Supervisor, Quality Assurance
Education:
Scripps Leadership Academy Alumni 2010 - 2017
Scripps Leadership Academy, San Diego 2009 - 2010
Skills:
Healthcare Management Operations Management Customer Service Hospitals Analytical Skills Reputation Management Campaign Management Customer Relationship Management Leadership Team Building Coaching Teaching Patient Advocacy Community Outreach Data Analysis Food Handler Certificate Class A Gaming License Tips Certification Strategic Planning Training Social Media Team Leadership Marketing Budgeting Event Management Social Media Marketing Employee Relations Microsoft Office