Scientific Learning
Senior Operations Manager at Scientific Learning
Scientific Learning Mar 2011 - Sep 2012
Global Support Trainer
Scientific Learning Mar 2011 - Sep 2012
Operations Manager
Afni Aug 2009 - Feb 2011
Supplemental Trainer
Afni Mar 2006 - Aug 2009
Project Coach
Education:
University of Arizona 2002 - 2004
Saint John's University 2001 - 2002
Skills:
Leadership Call Centers Management Salesforce.com Saas Customer Experience Process Improvement Customer Satisfaction Program Management Customer Service Crm Team Building Coaching Vendor Management Project Management Team Leadership Enterprise Software Team Management Software Documentation Troubleshooting Product Management Call Center Instructional Design Cross Functional Team Leadership Cloud Computing Webex Change Management Business Analysis Lead Generation Solution Selling Outsourcing