- Daly City CA, US Vladimir Pimtchenkov - Pleasant Hill CA, US Sergey B. Belov - Walnut Creek CA, US Yevgeniy Petrovykh - Walnut Creek CA, US Patrick MacKey - San Francisco CA, US Arne Stoertenbecker - Mannheim, DE
A method for prioritizing processing of interactions at a contact center, the method including: identifying an interaction to be prioritized for processing; identifying a person associated with the interaction; identifying an influence level of the person associated with the interaction; and prioritizing the interaction for processing based on the influence level of the person associated with the interaction.
System And Method For Social Message Classification Based On Influence
Alex Khodorenko - Walnut Creek CA, US Vladimir Pimtchenkov - Pleasant Hill CA, US Sergey B. Belov - Walnut Creek CA, US Yevgeniy Petrovykh - Walnut Creek CA, US Patrick Mackey - San Francisco CA, US
International Classification:
H04L 29/08
US Classification:
709204
Abstract:
A method for prioritizing processing of interactions at a contact center, the method including: identifying an interaction to be prioritized for processing; identifying a person associated with the interaction; identifying an influence level of the person associated with the interaction; and prioritizing the interaction for processing based on the influence level of the person associated with the interaction.
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Patrick Mackey Principal
Mackey Patrick & Deepali Nadka Business Services at Non-Commercial Site
"Bob was a wonderful horseman who was always there for his fellow race tracker," Patrick Mackey, director of racing, said in a statement. "His stories were legendary. He was a wealth of knowledge and imparted that knowledge to many over the years. He was a great man and his presence here at Golde