Secureworks
Service Delivery Executive
Secureworks
Senior Systems Engineer
Ipsoft May 2012 - Aug 2013
Customer Relationship Manager
Mckinsey & Company Mar 2010 - Apr 2012
It Service Delivery Lead - Mobile Devices
Abbott Jun 2008 - Mar 2010
Desktop Engineer
Education:
University of Alabama at Birmingham 2000 - 2005
Bachelors, Bachelor of Science, Business
University of Alabama at Birmingham 1997 - 2000
Bachelors, Bachelor of Science
Skills:
Crm Process Improvement It Service Management Project Management Team Management It Management It Strategy Operations Management Customer Service Sales Itil Project Planning Network Administration Business Analysis Computer Science Service Delivery Management Customer Satisfaction Research Outsourcing Customer Satisfaction Analysis Strategic Planning Networking Customer Relations
Interests:
Children Social Networking Snow Skiing Science and Technology Latest Technology Golf Health
Certifications:
Microsoft, License D049-9918 Comptia, License 1006395792 Microsoft, License D049-9925 License D049-9918 License 1006395792 License D049-9925 Microsoft Certified Professional Comptia A+ Comptia Network+ Microsoft Certified Technology Specialist Microsoft Mcp