Paul R Russell

US Patent:

6826600, Nov 30, 2004

Filed:

Nov 2, 2000

Appl. No.:

09/704488

Inventors:

Paul J. Russell - Arlington MA

Assignee:

Cisco Technology, Inc. - San Jose CA

International Classification:

G06F 15167

US Classification:

709213, 704203, 704214, 704200, 704205, 704215

Abstract:

Mechanisms and techniques allow computer systems to create and exchange uniquely identified shared objects. Using this invention, a client computer system can operate client software to generate local object definitions in a local object specification. To assure that the local object definitions created by the client are uniquely identifiable by this client, as well as by a server and possibly other clients which may require access to such object definitions (e. g. , other clients in a collaboration software system), the invention allows the client to send the local object specification to the server for unique identification of the object definitions. The server receives the local object specification containing the local object definitions created by the client and can convert each local object definition within the local object specification to a global object definition in a global object specification. Each global object definition includes a system-wide unique global object identification assigned by the server that uniquely identifies the global object definition on the server, as well across any clients in communication with the server. The server then returns the global object specification containing the uniquely identified global object definitions to the client.

US Patent:

6934766, Aug 23, 2005

Filed:

Nov 2, 2000

Appl. No.:

09/704810

Inventors:

Paul J. Russell - Arlington MA, US

Assignee:

Cisco Technology, Inc. - San Jose CA

International Classification:

G06F015/16
G11B027/00

US Classification:

709246, 709201, 709205, 715753

Abstract:

Mechanisms and techniques provide the system that allows a sending computer system to capture and store event information related to events that transpire on a sending computer system in event batches. The event information can include event functionality related to event object in the timestamp related to the event. Periodically, in response to the occurrence of the batch transfer condition, the sending computer system transmits an event batch monthly computer network for receipt by a receiving computer system. The event batch may be processed through a collaboration adapter on the networks while prior to being send to the receiving computer system. Upon receipt of an event batch at the receiving computer system, the receiving computer system can compute a lag time required to receive the event batch. The receiving computer system can then recreate events based on the event information in the event batches while compensating for network lag time incurred during transmission of the event batch between a sending and receiving computer systems. By compensating for network lag during the recreation or playback of events, the system of the invention avoids the receiving computer system from reproducing events in a choppy or discontinuous manner or from getting left behind during event recreation due to accumulations of network lag time.

US Patent:

7703120, Apr 20, 2010

Filed:

Sep 13, 2006

Appl. No.:

11/520332

Inventors:

Paul Schechinger - Londonderry NH, US
Steven Morrison - Sunnyvale CA, US
John Hernandez - San Jose CA, US
Michael P. Lepore - Marlborough MA, US
Paul Russell - Clinton MA, US
Jay Ferrandini - Haverhill MA, US
William Finnerty - Leominster MA, US

Assignee:

Cisco Technology, Inc. - San Jose CA

International Classification:

H04N 7/173
G06F 7/04
G06F 17/30

US Classification:

725105, 725110, 725 51, 709225, 709227, 726 26, 726 27, 726 28, 726 29, 726 30

Abstract:

In one embodiment, a method can include: (i) receiving a contact center interaction request via a device coupled to a display screen; (ii) accessing information about the device or a user of the device from a customer database of a content provider; and (iii) establishing an interaction path between the contact center and a viewer. The method can further include providing information to the user via the interaction path in response to a request by the user for the information. The device can be a set-top box (STB) or a cable card and the display screen can be a television, for example. Also, the content provider can be a cable or satellite television provider, for example.

US Patent:

7870547, Jan 11, 2011

Filed:

Aug 10, 2005

Appl. No.:

11/201959

Inventors:

Ryan J. Schuft - Tyngsboro MA, US
Thomas N Cobb - Bedford MA, US
Manjunatha N. Ramanathpura - Cambridge MA, US
Paul J Russell - Clinton MA, US
Christopher S Warren - Chelmsford MA, US

Assignee:

Cisco Technology, Inc. - San Jose CA

International Classification:

G06F 9/44

US Classification:

717168, 717126

Abstract:

A method or corresponding apparatus manages deployment of a software patch (“patch”) by creating a given patch comprising at least one file and associating information with the given patch that prevents other patches from being installed over the given patch. In one some embodiments, patches are no longer delivered directly from a software engineer to a customer. Instead, the software engineer works with a patch manager that, among other tasks, may track a state of software on the customer's machine, allowing for installing another patch without producing adverse effects that may be caused by installing over the given patch. To install another patch, software on the customer's machine is set into a known state by uninstalling the given patch. Once in the known state, the other patch may be installed.