Commonwealth of Massachusetts
Project Manager
The American Legion May 2010 - May 2012
Commander and President and Project Manager and Business Analyst
Banctec Sep 1, 1983 - Jul 1, 2009
Project Manager
Banctec Jun 2002 - Jun 2004
Field Support Specialist
Banctec Jun 1999 - Jun 2002
District Service Manager
Education:
Ashford University 2011 - 2012
Master of Business Administration, Masters, Project Management
Ashford University 2010 - 2011
Bachelors, Bachelor of Arts, Business Administration
Kaplan University 2009 - 2010
Massasoit Community College 1991 - 1994
Associates, Business Administration
Massasoit Community College 1983 - 1989
Associates, Engineering
Abington High School
Skills:
Customer Service Conflict Resolution Problem Solving Microsoft Office Documentation Process Improvement Administration Strategic Planning Budgeting Business Planning Change Management Business Strategy Team Building Quality Management Project Planning Project Implementation Project Coordination Business Analysis Business Management Business Process Improvement Troubleshooting Project Management Customer Satisfaction Service Delivery Technical Support Team Leadership Cross Functional Team Leadership Ms Project Analysis Leadership Operations Management Service Management Quality Assurance Sap Customer Experience Business Process Budgets Software Documentation Management Risk Management Experienced Business Analyst Sap Functional Analyst Forecasting Vendor Management Program Management Logistics Testing Training Visio Integration