NICHOLAS ROSE - San Francisco CA, US Lap Chan - Dale City CA, US Gautam Dharamshi - Sunnyvale CA, US Qin He - San Jose CA, US
International Classification:
G06F 3/048
US Classification:
715854
Abstract:
A method and a system are described that involve a graphical user interface (GUI) for provisioning and editing of an account's business information in an interaction center. In one embodiment, the GUI includes a navigation panel and a set of predefined navigation links in the navigation panel. The GUI further includes a main screen that displays business information for an account in response to selecting a navigation link from the set of predefined navigation links and an editable table that contains the business information for the account, wherein the editable table is displayed in the main screen.In another embodiment, the method includes selecting a navigation link from a set of predefined navigation links in a navigation panel. The method further includes displaying business information for an account, within a main screen, in response to selecting the navigation link. And finally, editing the displayed business information according to requests of the account.
Nicholas Rose - San Francisco CA, US Lap Chan - Daly City CA, US Qin He - San Jose CA, US Ashish Kothari - Cupertino CA, US Guatam Dharamshi - Sunnyvale CA, US Narendra Penagulur - Sunnyvale CA, US
International Classification:
G06Q 10/00 G06Q 99/00 G06F 3/048
US Classification:
705 10, 715760, 705306
Abstract:
Methods, systems, and computer program products for performing the method are provided. The method includes receiving in a customer relationship management (CRM) application, data from a communication made by a first person using a social interaction application that allows third party access to communications. The method also includes assigning based on the data, a sentiment indicator to the communication according to a predefined scale and generating at least one output to the first person using the CRM application in response to receiving the data, the output based on the sentiment indicator.
Qin He - Newark CA, US Ming Zhang - Cupertino CA, US Ioudin Jean Chen - Saratoga CA, US
Assignee:
Fortemedia, Inc. - Cupertino CA
International Classification:
H04M 1/00 H04M 9/00
US Classification:
37942001, 37938802, 4555691
Abstract:
A small-footprint hands-free speakerphone apparatus includes a loudspeaker, at least one main microphone, at least one reference microphone, and openings for receiving sound. The loudspeaker is disposed within a speaker chamber. Each microphone is mounted in a microphone boot formed by an acoustic opaque resilient material. Each main microphone may be omni-directional or directional. Each reference microphone is omni-directional. An opening is formed in front of each microphone for receiving sound for the microphone. An opening is formed in back of each directional main microphone for receiving sound and forming directivity for the microphone. An opening is formed in the microphone boot for each reference microphone to receive sound from the loudspeaker. An opening may also be formed in the loudspeaker chamber for passing sound to the reference microphone. The apparatus may include one or more interface units to provide interface to external devices.