Softek Solutions, Inc. since Apr 2011
Client Education Specialist
Free lance translator since May 1988
French Translator & Interpretor
ScriptPro Jan 2010 - Apr 2011
Bilingual Technical Trainer
Sprint Jun 2007 - Apr 2009
IT Provisioning Operations Supervisor
Cox Communications Apr 2002 - Aug 2006
Cox Business Services Technical Support Supervisor
Education:
Boise State University 2013
Master's of Science, Instructional Design, workplace eLearning & Human Performance Technology
University of Missouri-Kansas City 1995 - 1998
MM, Vocal performance
New England Conservatory of Music 1994 - 1995
MM, Vocal performance
Wichita State University 1988 - 1993
B.A., Vocal Performance
Wichita State University 1988 - 1993
B.S., French lit. & history
L'Universite Catholique de l'Ouest, Angers, France 1987 - 1988
diplome francais, French language/culture
Skills:
Training Leadership Software Documentation Management Program Management Process Improvement Team Building Crm Customer Service Salesforce.com Time Management Public Speaking Employee Training Networking Project Management Event Planning Troubleshooting Data Analysis Team Leadership Call Centers Technical Writing Training Delivery Coaching Change Management Microsoft Office Healthcare Information Technology Account Management Vendor Management Analysis Leadership Development Team Management Cross Functional Team Leadership Project Planning Access Customer Satisfaction Instructional Design E Learning Adult Education Performance Management Healthcare Pacs Ris Recruiting Organizational Development Call Center Technical Training