Rajesh Sharma

US Patent:

7680816, Mar 16, 2010

Filed:

Dec 22, 2006

Appl. No.:

11/615427

Inventors:

Rajesh Sharma - Colorado Springs CO, US

Assignee:

Verizon Patent and Licensing Inc. - Basking Ridge NJ

International Classification:

G06F 17/30

US Classification:

707102, 715200

Abstract:

Systems, methods, devices, and computer program products are provided for providing a user with access to information stored in a datastore. A multimodal system operatively coupled to the datastore is configured to communicate with the user via a user device. The multimodal system is configured to receive a request from the user to communicate with the user through a user interface of the user device. In response to the received request, the multimodal system generates a multimodal document. The generated multimodal document includes instructions allowing for communication with the user using a plurality of different user interface modalities that may be available on a user device. The multimodal system then serves the multimodal document to the user device using a communication interface. The multimodal system is configured to only publish one multimodal document at a time for a given user session so that the user may seamlessly switch between user interface modalities that may be available on the user device or on another user device.

US Patent:

7937687, May 3, 2011

Filed:

Sep 1, 2006

Appl. No.:

11/469629

Inventors:

Rajesh Sharma - Colorado Springs CO, US

Assignee:

Verizon Patent and Licensing Inc. - Basking Ridge NJ

International Classification:

G06F 9/44

US Classification:

717106, 717110, 717114, 717117, 717115

Abstract:

A system receives a design document, parses the design document into voice extensible markup language (VXML) elements, and creates a VXML document from the parsed VXML elements.

US Patent:

7962963, Jun 14, 2011

Filed:

Dec 13, 2007

Appl. No.:

11/955844

Inventors:

Rajesh Sharma - Colorado Springs CO, US

Assignee:

Verizon Patent and Licensing Inc. - Basking Ridge NJ

International Classification:

H04L 9/32

US Classification:

726 27, 726 30, 726 2

Abstract:

A resource management system and methods for managing resources are disclosed. A resource management system may include a first communication interface configured to provide access to a first device, a second communication interface configured to provide access to a datastore, and a multimodal system in communication with the first and second communication interfaces. The multimodal system may be configured to receive a first communication request from the first device, generate a multimodal document in response to the first communication request, and serve the multimodal document to the first device using the first communication interface. The multimodal document may include instructions allowing for communication with the first device using at least one of a plurality of device interface modalities.

US Patent:

8009811, Aug 30, 2011

Filed:

Nov 10, 2006

Appl. No.:

11/558763

Inventors:

Rajesh Sharma - Colorado Springs CO, US

Assignee:

Verizon Patent and Licensing Inc. - Basking Ridge NJ

International Classification:

H04M 1/64

US Classification:

379 8804, 370242, 370244, 379 1001, 379 8801, 37920101, 704270, 7042701, 709203, 709224, 709228

Abstract:

A system receives a condition for an interactive voice response (IVR) application, automatically tests the IVR application based on the received condition, and generates a test result based on the automatic testing of the IVR application.

US Patent:

8019057, Sep 13, 2011

Filed:

Dec 21, 2005

Appl. No.:

11/312334

Inventors:

Rajesh Sharma - Colorado Springs CO, US

Assignee:

Verizon Business Global LLC - Basking Ridge NJ

International Classification:

H04M 1/64
H04M 3/42

US Classification:

379 8822, 37920105

Abstract:

A method for testing an interactive voice response application may include storing a number of files associated with interactive voice response applications. The method may also include receiving a selection from a user, where the selection corresponds to a first one of the files. The files may include a number of prompts and may be stored in a first format. The method may further include accessing the first file and generating a second file based on the first file, where the second file includes links to audio files associated with the prompts and is stored in a second format.

US Patent:

8229080, Jul 24, 2012

Filed:

Dec 27, 2006

Appl. No.:

11/616435

Inventors:

Rajesh Sharma - Colorado Springs CO, US

Assignee:

Verizon Patent and Licensing Inc. - Basking Ridge NJ

International Classification:

H04M 1/64

US Classification:

379 8804, 370352, 379 1001, 379 8801, 37920101, 704270, 7042701, 709203, 709224, 709228

Abstract:

A system receives a condition for a multimodal application, automatically tests the multimodal application based on the received condition, and generates a test result based on the automatic testing of the multimodal application.

US Patent:

8296147, Oct 23, 2012

Filed:

Aug 7, 2006

Appl. No.:

11/462899

Inventors:

Rajesh Sharma - Colorado Springs CO, US

Assignee:

Verizon Patent and Licensing Inc. - Basking Ridge NJ

International Classification:

G10L 21/00
G10L 15/20
G10L 17/00
G06F 17/27
H04M 1/64

US Classification:

7042701, 704 9, 704233, 704246, 379 8801

Abstract:

A method for facilitating project management includes identifying a user, identifying a project management access level for the user, dynamically generating a voice dialog based on the identified project management access level, dynamically generating grammars associated with the voice dialog based on the identified project management access level, and serving the voice dialog to the user. The method further includes receiving a voice request from the user corresponding to a generated grammar; retrieving project management information associated with the received voice request; dynamically generating a responsive voice dialog including the retrieved project management information; dynamically generating responsive grammars associated with the responsive voice dialog; and serving the responsive voice dialog to the user.

US Patent:

8582725, Nov 12, 2013

Filed:

Aug 11, 2011

Appl. No.:

13/208131

Inventors:

Rajesh Sharma - Colorado Springs CO, US

Assignee:

Verizon Patent and Licensing Inc. - Basking Ridge NJ

International Classification:

H04M 1/64

US Classification:

379 8804, 370351, 379 1001, 379 8801

Abstract:

A system receives a condition for an interactive voice response (IVR) application, automatically tests the IVR application based on the received condition, and generates a test result based on the automatic testing of the IVR application.