Rac Sep 2009 - Mar 2011
Corporate Customer Care, Level Ii
Covance Oct 2006 - May 2008
Supervisor, Call Center
Dallas Bar Association May 1985 - Aug 2005
Director, Lawyer Referral Service
Education:
Dallas County Community College 1975 - 1977
Skills:
Training Customer Service Recruiting Management Time Management Microsoft Office Call Centers Customer Retention Access Leadership Public Speaking Microsoft Excel Team Building Customer Satisfaction Inventory Management Employee Training Coaching Performance Management Human Resources Employee Relations Sales Team Leadership Customer Experience