Professional Accomplishments: Mainta... • searchable • issue resolution catalogue and two-tiere... • saving approximately $65 • 000 per year. Applied audit controls... • divisional • national • and international levels which enabled o... • training personnel • and providing continual mentoring to eac... • Serena Version Manager • Clearcase (base and UCM) • Harvest • CVS • and ChangeMan across System Integration ... • User Acceptance Test (UAT) • and Production environments including Wi... • Unix/Linux • mainframe • and embedded systems. Automated mult...
Name / Title
Company / Classification
Phones & Addresses
Randy Wagner President
Pmk Fabricators Inc General Contracting
1560 S Pennsylvania Ave, Yardley, PA 19067 2152958464
Randy Wagner Owner
Wagner Building Co Mfg Prefabricated Metal Buildings · Gutter Repair · Metal Restoration · Roofing · Skylights · Storage Units
FIS City of Sunrise, FL Mar 2008 to Nov 2011 Prepaid South Change ManagerFIS City of Sunrise, FL Feb 2007 to Mar 2008 Senior Configuration ManagerLight Industries Reading, PA Nov 2006 to Feb 2007 Business ConsultantTaylor, Bean, and Whitaker Ocala, FL Jan 2006 to Nov 2006 Vice-President Technology DevelopmentTeksystems, (contracted to ABN AMRO again) Ann Arbor, MI Jan 2005 to Jan 2006 Software Configuration ManagerSAIC (contracted to Bureau of Census) Silver Spring, MD Jan 2004 to Dec 2005 Software Configuration ManagerTekSystems Ann Arbor, MI Sep 2002 to Dec 2003 Senior Configuration ManagerTekSystems Ann Arbor, MI 2002 to 2003 Acting Configuration Manager Team Lead (periodic)Technisource Indianapolis, IN Sep 2000 to Sep 2002 Software Configuration ManagerBISYS Plan Services, Inc
Jun 2000 to Sep 2000 Systems Elevation ManagerBISYS Plan Services, Inc
Mar 2000 to May 2000 Acting Testing ManagerBISYS Plan Services, Inc
Oct 1997 to Dec 1998 Tester
Education:
Bloomsburg University of Pennsylvania 1992 B.S. in Business AdministrationBloomsburg University of Pennsylvania Master of Business Administration
Skills:
Professional Accomplishments: Maintained a perfect three year record of implementing precisely the application changes the business side expected across numerous admin teams and production environments. Reduced call times on help desk by 60% within nine months by instituting a standard, searchable, issue resolution catalogue and two-tiered team structure, saving approximately $65,000 per year. Applied audit controls and efficiency requirements to new and existing technology processes at local, divisional, national, and international levels which enabled organizations to successfully pass corporate and contractual audits as well as reduce time to market for certain workflows by 28%. Successfully managed the timely transition from one change control system to another in several organizations including mapping appropriate process to the tool, training personnel, and providing continual mentoring to each of the functional areas. Administered source code control using Visual SourceSafe, Serena Version Manager, Clearcase (base and UCM), Harvest, CVS, and ChangeMan across System Integration Test (SIT), User Acceptance Test (UAT), and Production environments including Windows, Unix/Linux, mainframe, and embedded systems. Automated multiple steps of the change management teams process using self-taught PERL to reduce team error rates by 20%. Authored twenty articles on software change management which were published in the CM Crossroads Journal (http://www.cmcrossroads.com/c... []