Amtrust/Warrantech
Cps Supervisor
Warrantech
Call Center Supervisor
Fts Usa May 2009 - Jun 2010
Call Center Manager
Time Warner Cable May 2004 - Feb 2009
Sales Order Entry Supervisor
Txu Energy Aug 2001 - May 2004
Account Manager
Call Center Insurance Customer Service Customer Relations Mentoring Coaching Outlook Operations Management Process Improvement Administration Problem Solving Microsoft Office As400 Powerpoint Employee Relations Account Management Budgeting Sales Management Cisco Strategic Planning Word Excel Organizational Development Customer Satisfaction Telecommunications Call Centers Direct Sales Ibm Iseries Customer Experience Avaya Budgets Call Center Development Cisco Technologies Cold Calling Customer Retention Management Microsoft Excel Microsoft Word Performance Management Quality Assurance Team Building Team Leadership Training Leadership
Sheila Kite, Dianne Koesters, Lindsey Wheeler, Brenda Jacobsen, Adam Cain, Daniel Stattler, Shane Johnson, Matthew Gellenbeck, Jeremy Olson, Jennifer Saddler