Avalign Cutting Instruments Division, Nginstruments
Technical Writer
Depuy Orthopaedics, Inc.
Operations Documentation Coordinator
Frontier Communications Jul 2010 - Oct 2016
Strategic Insights Reporting
Verizon Mar 1998 - Jul 2010
Force Manager
Education:
Kent State University 1985 - 1989
Bachelors
Kent State University;;1985 – 1989;
Skills:
Telecommunications Call Centers Management Customer Experience Vendor Management Team Leadership Cross Functional Team Leadership Customer Retention Customer Service Leadership Customer Satisfaction Process Improvement Call Center Data Analysis Product Management Solution Selling Executive Reporting Sales Operations Business Process Improvement Avaya Cms Avaya Iq Performance Metrics Reporting Metrics Project Management Business Analysis Microsoft Excel Microsoft Access Microsoft Sql Server
Dr. Stephens graduated from the University of California, San Diego School of Medicine in 1978. He works in Pleasant Hill, CA and specializes in Neurology. Dr. Stephens is affiliated with John Muir Medical Center Walnut Creek.