Rebecca S Caddigan

Principal Consultant

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Location:

Renton, WA

Industry:

Education Management

Work:

Apperson, Inc. - Renton, WA since Apr 2013
Client Services Manager
America's Credit Union - DuPont, WA Sep 2007 - Jan 2013
Manager - Member Contact Center
Iron Mountain - Kent, WA Aug 2005 - May 2007
Customer Service Manager
BECU - Tukwila, WA Aug 1997 - Apr 2005
Call Center Supervisor

Education:

at Portland State University & Mt. Hood Community College 1984 - 1986
Coursework towards Bachelors Degree, Business Mt. Hood Community College 1982 - 1984

Skills:

Leadership
Customer Experience
Team Building
Powerpoint
Branch Banking
Salesforce.com
Personnel Management
B2B
Cross Functional Team
Account Management
Sales
Selling
Customer Retention
Event Planning
Sales Operations
Customer Satisfaction
Business Development
Team Management
Finance
Team Leadership
Process Improvement
Customer Service Management
Quality Assurance
Strategic Planning
Netsuite
Workforce Management
Strategy
Sales Management
Performance Management
Microsoft Office
Microsoft Word
Coaching Staff
Microsoft Excel
Marketing
New Business Development
Program Management
Cross Functional Team Leadership
Training
Time Management
Employee Training
Business Process
Customer Service
Has Errors
Salesforce.com Administration
Social Media Marketing
Great
Business Process Improvement
Saas
Teamwork
Call Center Development
Credit Unions
Investment Banking
Coaching
Management
Project Management
Problem Solving
Marketing Strategy
Call Centers
Performance Improvement
Crm
Call Quality

Interests:

Social Services
Children
Human Capital Management
Education
Poverty Alleviation
Marketing and Marketing Research
Human Rights
Animal Welfare
Arts and Culture

Certifications:

Lynda.com, License 8D2838
Lynda.com, License 9C85B8
Lynda.com, License 2Bc176
Lynda.com, License A21393
Lynda.com, License 6Aeba0
Lynda.com, License B5B9A8
Lynda.com, License 7E311B
Lynda.com, License 29B62F
Lynda.com, License F24B0A
Lynda.com, License 83F31C
Lynda.com, License 726B71
Lynda.com, License 2Affd4
Lynda.com, License 296B1D
Lynda.com, License 92F678
Lynda.com, License 597Aea
Lynda.com, License E5F957
Lynda.com, License D145A1
Lynda.com, License 3Fffd1
Lynda.com, License Af70E4
Lynda.com, License 18Ce10
Lynda.com, License D5D453
Writing To Be Heard on Linkedin
Managing Multiple Generations
Using Customer Surveys To Improve Service
Building Customer Loyalty
Social Media Marketing With Facebook and Twitter
Project Management Fundamentals
Time Management Fundamentals
Avoiding Burnout
Fred Kofman on Managing Conflict
Quick Fixes For Poor Customer Service
Sales Management Fundamentals
Business Fundamentals
Organization Communication Fundamentals
Developing Resourcefulness
Writing Proposals
Business Writing Strategies
Excel 2013 Essential Training
Excel 2016 Essential Training
Working With Upset Customers
Strategic Planning Fundamentals
Operations Management Fundamentals

Rebecca Caddigan Tacoma, WA

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Work:

Apperson

Apr 2013 to 2000
Client Services Manager America's Credit Union
Kent, WA
2007 to 2013
Manager, Member Contact Center IRON MOUNTAIN
Kent, WA
2005 to 2007
Customer Service Manager

Education:

Portland State University
Portland, OR
1984 to 1985
Business Administration, Music Mt. Hood Community College
Gresham, OR
1982 to 1984
Business Management, Accounting

Skills:

Call Center/Customer Service Management, Team Building, Statistical Anaylsis, Process Improvement, Project Management,

Rebecca Caddigan Tacoma, WA

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Work:

America's Credit Union
Kent, WA
2007 to 2013
Manager, Member Contact Center IRON MOUNTAIN
Kent, WA
2005 to 2007
Customer Service Manager

Education:

PSU
Portland, OR
1984 to 1986
Coursework towards Bachelors Degree in Business/Music Mt Hood Community College
Gresham, OR
1982 to 1984
Coursework toward degree in Music

Skills:

Customer experience FCR and Csat, project management and training program development, experienced with call center systems-IVR/VRU, workforce management, statistical reporting, call routing