Ww
Director
Macfarlane Group Jan 2013 - Sep 2016
Director Financial Services
Pace Jan 2013 - Sep 2016
Board Member
Consultant Jan 2012 - Dec 2012
Process Leader
Spi Technologies Feb 2011 - Oct 2011
Vice President, Strategic Account Development
Education:
Northern State University 1989 - 1993
Skills:
Crm Leadership Management Strategy Change Management Business Development Bpo Team Management Vendor Management Outsourcing Call Centers Customer Experience New Business Development Call Center Customer Retention Operations Management Program Management Process Improvement Account Management Sales Training Contact Centers Telecommunications Customer Satisfaction Executive Management Customer Relationship Management Business Process Outsourcing Business Process Improvement Analysis Contract Negotiation Project Planning Mergers
Feb 2011 to Oct 2011 Vice President, Strategic AccountsIntelenet Global Services (Upstream) Virtual Nov 2004 to Feb 2011 Vice President/COOBRIDGEDIALOG Overland Park, KS 2003 to 2004 Senior Vice President, Client ServicesPROTOCOL
1998 to 2003 Vice President, OperationsFANEUIL Huntington, WV 1997 to 1998 General ManagerITI MARKETING SERVICES Various 1989 to 1997 Account Manager