Bowie State University 2002
Masters, Master of Arts, Human Resources
Eastern Michigan University 1996
Bachelors, Bachelor of Science
Eastern Michigan University
Bachelors, Business, Communications
Skills:
Customer Service Training Recruiting Sales Management Sales Security Management New Hire Orientations Team Building Coaching Outlook Time Management Team Leadership Leadership Development Leadership Employee Relations Event Planning Customer Satisfaction
Certifications:
Mediation and Conflict Resolution Certification Dispute Resolution Center - Ann Arbor, Mi
Quicken Loans Detroit, MI Dec 2008 to Mar 2012 Customer Service RepresentativeWINGS Family and Youth Services Detroit, MI Feb 2004 to Sep 2008 Case Management SupervisorCITI Card Services
Feb 2000 to Mar 2004 Customer Service Sales AgentFraiser, Michigan
Jan 2001 to Feb 2004 Customer Service Agent
Education:
Colorado Technical University Denver, CO 2013 Bachelors of Psychology in Organizational PsychologyRedford High school Detroit, MI 2000 High School Diploma
China Spring High School China Spring TX 1999-2003
Community:
Cherish Honea, Juanita Guerrero, Jonathan Spivey, Tiffany Mathis, Jeremy Thompson, Erica Daniels, Amanda Klinger, Jared Wood, Faith Ives, Matthew Betcher
Ami Norton, Nick Madden, Janet Copelin, Jeanna Bookout, Caleb Reichert, Sarah Park, Amanda Yates, Shane Hayden, Brad Beller, Savanna Walkup, Kevin Ferguson, Jeremy Price