Unitedhealth Group
Associate Director of Business Process
Unitedhealth Group
Manager Customer Service
Unitedhealth Group
Senior Instructional Designer
Unitedhealth Group 2005 - 2007
Senior Operational Trainer
Unitedhealth Group 2002 - 2005
Personal Service Specialist
Education:
Ashford University 2014 - 2016
Masters, Master of Arts, Organizational Management
Ashford University 2010 - 2013
Skills:
Training Instructor Led Training E Learning Captivate Needs Analysis Webex Hipaa Call Centers Process Improvement Instructional Design Addie Team Building Program Management Call Center Health Insurance Leadership Snagit Blended Learning Learning Management Medicare Employee Training Healthcare Insurance Performance Improvement Learning Management Systems Visio Training Delivery Adult Education Sharepoint Leadership Development Vendor Management Job Aids Hmo Performance Management Quality Assurance Knowledge Management Software Documentation Coaching Technical Writing Employee Benefits Performance Consulting Curriculum Design Lectora Camtasia Workforce Management Presenter Hands on Training Requirements Gathering
Rosenick Compere (1994-1998), Regina McNally (1991-1995), Tim Murphy (1968-1972), Christy Burke (1973-1977), Thomas Ray (2000-2004), Walter Ellingham (1974-1978)