Aaa Automobile Club of America Jan 2007 - Jan 2009
Call Center Manager
National Grid Jan 1, 2007 - Jan 2009
Call Center Manager
Columbia University In the City of New York 1992 - 1997
Manager Hospitality and Box Office Services
Education:
North Carolina Agricultural and Technical State University
Borough of Manhattan Community College;Aas, Business Mgt;;
Associates, Associate of Arts, Business
Borough of Manhattan Community College
Associates, Associate of Arts, Business
Skills:
Management Customer Service Coaching Leadership Change Management Call Centers Customer Experience Process Improvement Customer Satisfaction Team Leadership Team Building Event Planning Time Management Project Management Performance Management Staff Development Customer Retention Access Budgets Business Process Improvement Social Media Workforce Management Leadership Development Call Center
2011 to 2000 Customer Walk-in center Senior Supervisor - Billing, Shared services, Social MediaAAA Automobile Club of America -ERS Headquarters LI
2007 to 2000 Call Center SupervisorNational Grid
2007 to 2011 Call Center Senior Supervisor - Shared services, Non gas-ops, Social mediaAmerican Medical Alert corp New York, NY 2005 to 2006 Call Center Manager- Mount SinaiColumbia University - University Apartment Housing Office New York, NY 2004 to 2005 Project manager, housing coordinator, and customer service managerColumbia University New York, NY 2000 to 2004 Manager of Hospitality & Box office servicesShubert Organization New York, NY 1999 to 2000 Quality Assurance SupervisorTelecharge New York, NY 1994 to 2000 Floor Supervisor/Customer Service supervisor
Education:
Columbia University 2002 to 2003 Certificate in ManagementColumbia University 2002 to 2003 CertificateBorough of Manhattan Community College College 1988 to 1990 A.A.SNorth Carolina State University Greensboro, NC 1986 to 1988
"He gets his gun. And he is not shooting wildly. He's shooting purposefully and targeting people. And clearly... he knows. He sees because he is not shooting from that wall. He has to come out here to make the shots that he made, said prosecutor Reginald Henderson.