Richard A Alava

Analyst - Sales Performance & Process At Lightpath

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Position:

Analyst - Sales Performance & Process at Lightpath, Quality Coordinator Reports at Cablevision

Location:

Bethpage, New York

Industry:

Telecommunications

Work:

Cablevision - Jericho, NY since Aug 2009
Quality Coordinator Reports
Auto Parts Depot - Bayshore, NY Aug 2007 - Jul 2009
Purchasing Manager
Cablevision - Woodbury, NY Aug 1999 - 2007
Staffing Analyst

Education:

Briarcliffe College 2012 - 2013
Queensborough Community College 1990 - 1991
City College of New York City 1988 - 1990

Languages:

Spanish

Sales Operations And Business Analyst

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Location:

52 Moeller St, Hicksville, NY 11801

Industry:

Telecommunications

Work:

Charter Communications Nov 2, 2018 - Aug 2019
Senior Customer Insight Analyst
Altice Business Usa Nov 2, 2018 - Aug 2019
Sales Operations and Business Analyst
Altice Usa Oct 2017 - Nov 2018
Manager Business Systems Analysis
Altice Usa Feb 2017 - Nov 2018
Senior Business Systems Analyst
Lightpath Jul 2013 - Feb 2017
Analyst - Sales Performance and Process

Education:

Trailhead By Salesforce 2016
Ccny School of Education
Brooklyn Technical High School
Western Governors University
Master of Science, Masters, Management Briarcliffe College
Bachelors, Bachelor of Arts, Bachelor of Business Administration, Business Administration, Management Briarcliffe College
Associates, Associate of Arts, Business Administration

Skills:

Telecommunications
Call Centers
Vendor Management
Management
Voip
Process Improvement
Analytics
Visio
Troubleshooting
Access
Customer Satisfaction
Account Management
Salesforce.com
Forecasting
Customer Retention
Customer Experience
Sql
Analysis
Business Analysis
Project Management
Database Administration
Peoplesoft
Crm
Broadband
Wireless
Team Building
Ms Project
Vba
Data Analysis
Workforce Management
Call Center Development
Operations Management
Training
Voice Over Ip
Product Management
Technical Support
Oracle
Powerpoint
Leadership
Customer Relationship Management
Microsoft Excel
Business Process Improvement
Sales Operations
Wireless Technologies
Scrum
Agile Project Management
Agile Methodologies
Microsoft Word
Crm Software
Liferay

Interests:

Animal Welfare
Children
Education
Science and Technology

Languages:

English
Spanish

Certifications:

Certified Scrum Product Owner® (Cspo)
Certified Scrummaster® (Csm)
Icagile Certified Professional
Certified Associate In Project Management (Capm)®
Villanova University Lean Six Sigma
Artificial Intelligence Basics
Microsoft Integration Benefits
Drucker School—Balanced Scorecard
Data Management
Ui Customization
Reports & Dashboards For Lightning Experience
Reports & Dashboards For Salesforce Classic
Data Quality
Leads & Opportunities For Salesforce Classic
Drucker School-Business Performance Basics
Salesforce Mobile App Customization
Drucker School-Customer & Market Strategy
Marketing Cloud Studios & Builders
Marketing Cloud Basics
Chatter Administration For Salesforce Classic
Quick Start: Build Your First App
Trailhead Basics
Advanced Querying Microsoft Sql Server 2012/2014
Lightning Reports and Dashboards Badge
Quick Start: Build Your First App Badge
Microsoft Integration Benefits Badge
Microsoft Integration Basics
Salesforce1 Mobile Basics
Chatter Basics
Lightning Experience Reports
Leads
Reports
Drucker School—Customer
Drucker School—Business Performance Basics
My Trailhead Badges
License 000475376
Reports & Dashboards Badge
Data Management Badge
Lightning Data Management Badge
Salesforce Ohana Culture

Richard Alava

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Location:

Bethpage, NY