585 Puckett Rd, Silver Creek, GA 30173 • 7707488522
Virginia Bch, VA
Liberty, MS
Oxford, AL
Work
Company:
Njvc, llc
Jul 2010
Position:
Quality assurance specialist/business process improvement specialist
Education
School / High School:
Virginia Wesleyan College- Norfolk, VA
May 2008
Specialities:
Bachelors of Arts in Liberal Arts Management Program
Skills
Process Improvement • Process Investigation • Gap Analysis • Root Cause Analysis • Problem Management • Lean Six Sigma (DMAIC) • ITIL V3 Foundation • ITIL Service Best Practices • SharePoint 2007 • Process Observation • Microsoft Office Suite • Microsoft Infopath • Microsoft Visio • Pro Carta • Customer Satisfaction • Lotus Approach • Quickbooks • System Administration
Jul 2010 to 2000 Quality Assurance Specialist/Business Process Improvement SpecialistWells Fargo Financial Chesapeake, VA Apr 2009 to Jun 2010 Financial Credit Manager/Captain of the BranchTidewater Pressure Washing, LLC Virginia Beach, VA Aug 2008 to Apr 2009 Business AdministratorCustom CounterFitters, Incorporated Virginia Beach, VA Jun 2004 to Aug 2008 Granite Countertop Specialist
Education:
Virginia Wesleyan College Norfolk, VA May 2008 Bachelors of Arts in Liberal Arts Management ProgramChristopher Newport University Newport News, VA Aug 2003 to May 2004 General Studies
Skills:
Process Improvement, Process Investigation, Gap Analysis, Root Cause Analysis, Problem Management, Lean Six Sigma (DMAIC), ITIL V3 Foundation, ITIL Service Best Practices, SharePoint 2007, Process Observation, Microsoft Office Suite, Microsoft Infopath, Microsoft Visio, Pro Carta, Customer Satisfaction, Lotus Approach, Quickbooks, System Administration
Name / Title
Company / Classification
Phones & Addresses
Richard Allred President
Allred & Associates, PC Accounting/Auditing/Bookkeeping